SHARP _ LCD TV _ LC-32SH25E _ Troubleshooting Table _ Software Update Process

SOFTWARE UPGRADE PROCESS

     Connect to ISP board to upgrade the software firmware.  USB port connecting PC & MT536x via ISP board {Code number: 9JR9900000099(715G537XL2)}

PC connected to system board Service Port. {From USB to RS232}

Unzip USB2COM Driver.zip to C:\
1. PL-2303 Driver Installer.exe
2. Double click exe file to install the driver.

Use mtktool_mt5391.rar

• Use MTK_Tools to download .bin file. (Ex: SHARP_LC_32SH25E__Vxx.xx_image.bin)
• Make sure the Type “MTK539X” && “USB Baud Rate 115200x8” && Load the correct “bin” file.

Detailed operation sequence:  Load .bin file on the Linux system or on the local Windows file system(Ex: SHARP_LC_32SH25E__Vxx.xx_image.bin) & Set Bridge & Auto Set Flash

BaudRate.

Set COM port resource that used by USB Poet.

Set Baud Rate 115200x8 High speed item enable, and  MT539x.

Push 'Upgrade' button.

Connect to TV USB port to upgrade the software firmware.

1. Copy the software firmware (*.pkg) to USB Disk.

2. Modify the pkg’s filename to “upgrade.pkg”

3. Insert the USB Disk to TV USB port

4. TV AC power off -> AC power on

5. TV will upgrade by itself after detect the USB disk condition and the content of the pkg file.

Note: TV’s Green LED will flash during upgrade process

6. After finish upgrade process, TV will reboot by itself.

7. Remove USB disk from TV.

8. Check the software version is correct or not.

(Menu / setup / Current software info).

TROUBLESHOOTING TABLE

Problem	Possible solution
No picture	1. Connect power cord correctly. 2. Turn on power. 3. Connect signal cable correctly. 4. Press any button on the LCD TV.
Abnormal colours	Connect signal cable correctly.
Twisted picture	1. Connect signal cable correctly. 2. Use compatible signal.
Audio only, no images	1.Check if input signal is connected correctly. 2. TV-RF signal must not be lower than 50dB.
Picture only, no audio.	1. Connect signal cable correctly. 2. Adjust volume to proper level. 3. Connect audio signal cable correctly. 4. TV-RF signal must not be lower than 50dB.
Cannot use remote control.	1. Change battery. 2. Turn off power for 10 seconds; and then restart power.
Cannot receive sufficient channels through antenna.	Use the Channel scan function to increase the number of channels not included in memory.
No colours.	Adjust the colour setup.
Blinking picture accompanied by ghost Image.	1. Check the connection of antenna/signal cable. 2. Check if channel is in play mode. 3. Press signal source and change input mode.
Broken lines or segments.	Adjust antenna. Keep the TV away from noise sources, such as automobiles, neon lights, and hair dryers.
Certain TV channels are blocked (Hope to acquire some channels)	Use the Update scan method to add the channels not included in memory.
Overlapping images or ghost images.	Use multi-directional outdoor antenna. (If your TV is subject to the influence of nearby mountains or buildings).
Cannot use a function.	If the item you choose turns gray, that item cannot be selected.
Cannot receive programs.	Use the Update scan method to add the channels not included in memory.
1. When a lamp in LCD panel is broken and the protector circuit in inverter operates and we tune on the this set, LED keep red? or Green? 2. Service man only change the lamp in LCD panel?	1. If the lamp(s) is(are) broken, panel inverter will not kick on the lamps, so TV set phenomena will be "no picture on display." But the TV system is still working, that is the RC can also control LED. When AC power on, the LED will keep last status and when use RC DC power on, the LED will keep green light. 2. The failed panel should be sent back to Panel maker (CMO) via RMA process. Panel maker (CMO) will not rework the lamps at customer's side since the repaired panel should be checked through regular inspection flow to secure the quality.

• When the unit is used in a low temperature space (e.g. room, office), the picture may leave trails or appear slightly delayed. This

is not a malfunction, and the unit will recover when the temperature returns to normal.

• Do not leave the unit in a hot or cold location. Also, do not leave the unit in a location exposed to direct sunlight or near a

heater, as this may cause the cabinet to deform and the LCD panel to malfunction.

• Storage temperature: +5°C to +35°C.

Software composition

The software included in this product is comprised of various software components whose individual copyrights are held by SHARP or by third parties.

Software developed by SHarp and open source software

The copyrights for the software components and various relevant documents included with this product that were developed or written by SHARP are

owned by SHARP and are protected by the Copyright Act, international treaties, and other relevant laws. This product also makes use of freely

distributed software and software components whose copyrights are held by third parties. These include software components covered by a GNU

General Public License (hereafter GPL), a GNU Lesser General Public License (hereafter LGPL) or other license Agreement.

obtaining source code

Some of the open source software licensors require the distributor to provide the source code with the executable software components. GPL and

LGPL include similar requirements. For information on obtaining the source code for the open source software and for obtaining the GPL, LGPL, and

other license agreement information, visit this link.