- Noise from the right side of Printer à Faulty Service Station Assembly à If the right side of the printer is making unusual noises, the Service Station Assembly or one of its parts may be faulty.
- Noise from the left side of Printer à Faulty Paper Motor à If the left side of the printer is making unusual noises; the Paper Motor may be faulty.
- Noise from the rollers à Faulty Drive Shaft/Pivot Assembly and the Up/Rear Paper Guide Assembly à The Drive Shaft/Pivot Assembly and the Up/Rear Paper Guide Assembly has rollers responsible for feeding the paper in to the printer. Faulty rollers cause unusual noises.
- Noise from the carriage à Carriage Shaft à Check the Carriage Shaft for dirt particles. To check the sliders on the Carriage, you must remove the Carriage.
- Printer is not responding à Power connection faulty à Press and hold down the POWER button on the printer for a few seconds. After a brief printer startup, a steady green light should appear next to the button. If the printer does not turn on, ensure that the printer cable is firmly connected to the computer. Ensure that the power cable is connected to a working outlet. If you still cannot turn on the printer, you might have a faulty power cable or LCD panel.
- Incorrect driver installation à If you print when the printer is turned off, an alert message appears on the computer screen. If the printer is turned off and no message is displayed when executing print command, the printer setup might be incorrect. To correct the printer setup, reinstall the printer software.
- Incorrect hardware / accessories / supplies installation à Check the printer setup. Ensure that the following components are loaded correctly:
Printheads
Paper
Ensure that all the printer covers are closed. Ensure that
the tape is removed from printheads.
Ensure that the paper is loaded correctly into the tray. Ensure that the
paper is not jammed in the printer. Ensure that the printer is selected as the
default printer. Ensure that Pause Printings not selected.
- Incorrect network installation / configuration à Ensure that the printer is properly set up in the network environment. Check IP address. Ensure that correct network protocols are installed.
- Power light of the printer blinks amber and green, alternately à A no recoverable error has occurred. (e.g. the carriage might be stalled) The latest version of the firmware is absent or the firmware might have been incorrectly flashed. à Turn off the printer, wait for some time, and turn on the printer again. Turn off the printer and then turn it on again. If the problem persists, it might be a hardware issue or fault.
- Printer takes a long time to print à Incorrect configuration Inadequate hard disk space in the spool directory Incorrect configuration of hardware on the PC side
- Low ink supply. à Ensure that the computer meets the minimum operating system requirements for the printer. At least 50 MB of hard disk space should be available in the following cases:
Check the status of the ink cartridges. Replace any ink cartridges that are low on ink.