Philips 24PHS5507, 32PHS5507, 43PFS5507 - How to enter the service mode, factory mode, software upgrade, error code, entering panel code and more

 

Applicable to Philips 24PHS5507/12, 24PHS5537/12, 32PHS5507/12, 32PHS5507/60, 32PHS5527/12, 43PFS5507/12, 43PFS5507/60

Platform: MSD92L.  Chassis name: TPS22.1E LA

Service Modes
The Service Mode feature is split into following parts:
Factory Mode.
Customer Service Mode (CSM).
Factory mode offer features, which can be used by the Service engineer to repair/align a TV set. Some features are:
Make alignments (e.g. White Tone).
Display information.
The CSM is a Service Mode that can be enabled by the consumer. The CSM displays diagnosis information, which the customer can forward to
the dealer or call centre. The information provided in CSM and the purpose of CSM is to:
Increase the home repair hit rate.
Decrease the number of nuisance calls.
Solved customers’ problem without home visit.
Note: For the new model range, a new remote control (RC) is used with some renamed buttons. This has an impact on the activation of the
Service modes. For instance the old “MENU” button is now called “HOME” (or is indicated by a “house” icon).

Factory mode:
Purpose
To perform extended alignments.
How to Activate the Factory mode
To activate the Factory mode, use the following method:
Press the following key sequence on the remote control transmitter: from the “menu/home” press “1999”, directly followed by the
“Back/Return” button. Do not allow the display to time out between entries while keying the sequence.
After entering the Factory mode, we can see many items displayed, use the UP/DOWN keys to display the next/previous menu items
Factory mode overview

How to Exit the Factory mode
Select EXIT from the menu and press the “OK” button.
Note: When the TV is switched “off” by a power interrupt, or normal switch to “stand-by” while in the factory mode, the TV will show up in “normal
operation mode” as soon as the power is supplied again.

Customer Service Mode (CSM)
Purpose
The call centre can instruct the customer (by telephone) to enter CSM in order to identify the status of the set. This helps the call centre to
diagnose problems and failures in the TV set before making a service call.
The CSM is a read-only mode, therefore, modifications are not possible in this mode.
How to Activate CSM
To activate CSM, press the following key sequence on a standard remote control transmitter: “menu+456987+back” (do not allow the display to
time out between entries while keying the sequence). After entering the Customer Service Mode, the following items are displayed. Use the
Right/Left keys to display the next/previous menu items
Note: Activation of the CSM is only possible if there is no (user) menu on the screen!
How to Navigate
By means of the “CURSOR-DOWN/UP” knob (or the scroll wheel) on the RC-transmitter, can be navigated through the menus.
How to Exit CSM
To exit CSM, use one of the following methods.
Press the MENU/HOME button on the remote control transmitter.
Press the POWER button on the remote control transmitter.
Press the POWER button on the television set.

Software Upgrading, Error code and Panel Code
The following update is for .pkg file.
1. Rename the file to “upgrade_loader.pkg”.
2. Prepare a USB memory (File format: FLAT, Size: 1G~8G).
3. Copy the software to USB flash disk (root directory).
4. Switch off the TV and Insert the USB memory stick that contains the software update files in one of the TV’s USB 2.0 port.
5. Switch on the TV. The TV will detect the USB memory stick automatically. Then a window jumps out as below:

6. When the TV software is updated, the TV will turn on again automatically. Remove your USB flash drive.
7. We can enter in CSM to check the current software version.
The following update is for .upg file.
Ready for F/W Upgrade
1. Rename the file to “Autorun.upg”.
2. Prepare a USB memory (File format: FLAT, Size: 1G~8G).
3. Copy the software to USB flash disk (root directory).
Note the version of this F/W before you change the software file name.
F/W Upgrade
1. Insert the USB memory into one of the USB connections of the TV
2. Select Start and press OK. An identification file is written on the USB memory device.
3. Insert the USB memory into the TV again. The update starts automatically.
4. The TV switches itself off for 10 seconds and then back on again. Please wait.
Check the SW version
To view the current TV software version…
(Home) > Settings > Update software > Current software Info
Caution: Please make sure that software upgrade is finished before unplug the USB and AC power.

Error Code
Introduction
Error codes are required to indicate failures in the TV set. In principle a unique error code is available for every:
• Activated (SW) protection.
• Failing I2C device.
• General I2C error.
The last five errors, stored in the NVM, are shown in the Service menu’s. This is called the error buffer.
The error code buffer contains all errors detected since the last time the buffer was erased. The buffer is written from left to right. When an error occurs
that is not yet in the error code buffer, it is displayed at the left side and all other errors shift one position to the right.
An error will be added to the buffer if this error differs from any error in the buffer. The last found error is displayed on the left.
An error with a designated error code never leads to a deadlock situation. It must always be diagnosable (e.g. error buffer via OSD or blinking LED).
In case a failure identified by an error code automatically results in other error codes (cause and effect), only the error code of the MAIN failure is
displayed.
How to Read the Error Buffer
You can read the error buffer in three ways:
• On screen via the SAM/CSM (if you have a picture).
Example:
– ERROR: 000 000 000 000 000: No errors detected
– ERROR: 013 000 000 000 000: Error code 13 is the last and only detected error
– ERROR: 034 013 000 000 000: Error code 13 was detected first and error code 34 is the last detected (newest) error
• Via the blinking LED procedure (when you have no picture).
Error codes overview
In this chassis only “layer 2” error codes are available and point to problems on the SSB. They are triggered by LED blinking when CSM is activated. Only the following layer 2 errors are defined:

How to Clear the Error Buffer
The error code buffer is cleared in the following cases:
• By using the CLEAR command in the SAM menu
• By using the CLEAR command in the Factory mode:
• By using the following key sequence on the remote control transmitter: “062599” directly followed by the OK button.
• If the contents of the error buffer have not changed for 50 hours, the error buffer resets automatically.
Note: If you exit SAM by disconnecting the mains from the television set, the error buffer is not reset.
Panel Code
Press the following key sequence on a standard RC transmitter: “062598” directly followed by MENU and “xxx”, where “xxx” is a 3 digit decimal value
of the panel type: see column “Display Code” in below tab. After resetting the Display Code, restart the set immediately.