SOFTWARE TROUBLSHOOTING - SONY VAIO - Voice-related software does not work properly - Modem connection is slow

WHEN APPLICATION ICON IS CLICKED; A MESSAGE DISPLAYS
   When click an application icon, the message “You must insert the application CD into your optical drive” appears and the software does not start.

• Some titles require specific files that are located on the application CD. Insert the disc and try starting the program again.
• Make sure you place the CD in the tray with the label side facing up.

Cannot use the DVgate software.

If your notebook is using the Ultimate Battery Life profile for its power saving mode, you cannot use DVgate or Smart Connect software. You must select another profile.

Voice-related software does not work properly.

Disable the microphone echo function as follows:

• Click Start, point to Settings, then point to Control Panel.
• Click Yamaha DS-XG.
• Click the Echo tab and remove the check-mark. Click OK.

Modem does not work.

• Verify that the phone line is plugged into the line jack. See “Using a Phone Line” for details.
• Verify that the phone line is working properly by plugging the line in an ordinary phone and listening for a dial tone.
• Verify that the phone number the program is dialing is correct.
• Verify that the software you are using is compatible with the notebook’s modem. (All preinstalled Sony programs are compatible.)

Modem connection is slow.

  The notebook is equipped with a 56K/V.90 compatible modem. Many factors may influence modem connection speed, including telephone line noise or compatibility with telephone equipment (such as fax machines or other modems).  If you think your modem is not connecting properly to other PC-based modems, fax machines, or your Internet Service Provider, proceed as follows:

1. Have your phone company check that your phone line is free from any line noise.
2. If your problem is fax-related, check that there are no problems with the fax machine you are calling and that it is compatible with fax modems.
3. If you are having a problem connecting with your Internet Service Provider, check that the ISP is not experiencing technical problems.
4. If you have a second phone line available, try connecting the modem to that line.

Speakers have no sound.

• If the built-in speakers are turned off, press Fn+F3 or use the Jog Dial control to turn on the speakers.
• If the speaker volume is turned to the minimum, press Fn+F4, then press or to increase the volume or you can use the Jog Dial control to control the volume.
• If nothing is displayed when you press Fn+F3 or Fn+F4, proceed as follows:
• Click Start, point to Settings, point to Control panel, then double-click System. The System Properties dialog box appears.
• Click the Device Manager tab.
• Set the sound device to enable.

1. If notebook is powered by batteries, verify that the battery packs are inserted properly and that they are charged.
2. If you are using an application that has its own volume control, verify that the volume is turned up.
3. Check the volume controls in Windows.

If you connect external speakers:

• Verify that the speakers are properly connected and the volume is turned up.
• If the speakers have a mute button, make sure the button is off.
• If the speakers are powered by batteries, verify that the batteries are inserted properly and that they are charged.
• If you have connected an audio cable to the Headphone connector, disconnect the cable.

Cannot print.

• The default setting for the printer port mode is correct for most printers. If you cannot print, try changing the printer port mode. In Sony Notebook Setup, select the Printer tab. If the printer port mode is set to ECP, change it to bi-directional. If the printer port mode is set to bi-directional, change it to ECP. See “Displaying the Sony Notebook Setup Screen” for details on using Sony Notebook Setup.
• The  connected printer may not function after the notebook resumes from a power saving mode. If this occurs, proceed as follows to reset the printer connection:

Windows ‘Me’ Only

• Right-click My Computer icon on the desktop and select Properties.
• Click the Device Manager tab.
• Select Refresh, then click OK. The printer should function properly.

Windows ‘2000’ Only

• Click My Computer icon on the desktop, then click on the Control Panel folder.
• Click on the Printers folder.
• Right-click on the icon of the printer that is malfunctioning, then select Properties to access the Properties window.
• Click OK to close the Properties window. The printer should function properly.

Microphone does not work.

  If you are using an external microphone, verify that the microphone is plugged into the Microphone connector. See “Recording from a Microphone or Audio Equipment” for details.