Service Default mode (SDM) and Service Alignment Mode (SAM)
offers several features for the service technician, while the Customer Service
Mode (CSM) is used for communication between the call center and the customer. This chassis also offers the option of using
ComPair, a hardware interface between a computer and the TV chassis. It offers
the abilities of structured troubleshooting, error code reading, and software
version readout for all chassis. Minimum requirements for Compair Pentium
processor, a Windows OS, and a CD-ROM drive (see also paragraph "ComPair")
Purpose
To create a predefined setting for measurements to be made.
To override software protections.
To start the blinking LED procedure.
To inspect the error buffer.
To check the life timer.
Specifications
Tuning frequency: 475.25 MHz.
Color system: PAL-BG.
All picture settings at 50% (brightness, color contrast, hue).
Bass, treble and balance at 50 %; volume at 25 %.
All service-unfriendly modes (if present) are disabled. The service
unfriendly modes are:
Timer / Sleep timer.
Child / parental lock.
Blue mute.
Hotel / hospital mode.
Auto shut off (when no “IDENT” video signal is received for
15 minutes).
Skipping of non-favorite presets / channels.
Auto-storage of personal presets.
Auto user menu time-out.
Auto Volume Leveling (AVL)
HOW TO ENTER SDM
- Press the following key sequence on the remote control transmitter: “062596” directly followed by the MENU button (do not allow the display to time out between entries while keying the sequence).
- Short "Service" jumpers on the small signal board during cold start and apply mains (see Figure "Service jumpers"). Then press the mains button (remove the short after startup). Caution: Entering SDM by shorting "Service" jumpers will override the +5V-protection. Do this only for a short period. When doing this, the service-technician must know exactly what he is doing, as it could damage the television set.
- Or via ComPair.
After entering SDM, the following screen is
visible, with SDM in the upper right corner of the screen to indicate that the television
is in Service Default Mode.
- When you press the MENU button on the remote control, the set will switch on the normal user menu in the SDM mode.
- On the TV, press and hold the VOLUME DOWN and press the CHANNEL DOWN for a few seconds, to switch from SDM to SAM and reverse.
- Switch the set to STANDBY by pressing the mains button on the remote control transmitter or the television set.
- If you turn the television set off by removing the mains (i.e., unplugging the television) without using the mains button, the television set will remain in SDM when mains is re-applied, and the error buffer is not cleared.
SERVICE ALIGNMENT MODE [SAM]
Purpose
To change option settings.
To display / clear the error code buffer.
To perform alignments.
Specifications
Operation hours counter (maximum five digits displayed).
Software version, Error codes, and Option settings display.
Error buffer clearing.
Option settings.
AKB switching.
Software alignments (Tuner, White Tone, Geometry & Audio).
NVM Editor.
ComPair Mode switching.
How to Enter
- Press the following key sequence on the remote control transmitter: “062596" directly followed by the OSD/STATUS button (do not allow the display to time out between entries while keying the sequence).
- Or via ComPair.
After entering SAM, the following screen is
visible, with SAM in the upper right corner of the screen to indicate that the television
is in Service Alignment Mode.
1. LLLLL.This represents the run timer. The run timer counts
normal operation hours, but does not count standby hours.
2. AAABCD-X.Y.This is the software identification of the main
microprocessor:
A = the project name (LC41).
B = the region: E= Europe, A= Asia Pacific, U= NAFTA,
L = LATAM.
C = the software diversity:
- Europe:T= 1 page TXT, F= Full TXT, V= Voice control.
- LATAM and NAFTA:N= Stereo non-dBx, S= Stereo dBx.
- Asian Pacific:T= TXT, N= non-TXT, C= NTSC.
- ALL regions:M= mono, D= DVD, Q= Mk2.
X = the main software version number (updated with a major
change that is incompatible with previous versions).
Y = the sub software version number (updated with a minor
change that is compatible with previous versions).
EEEEEE = the scaler sw cluster
F = the main sw version no.
GG = the sub-version no.
SAM àIndication of the Service Alignment Mode.
Error Buffer à Shows all errors detected since the last time the
buffer was erased. Five errors possible.
Option Bytes à Used to set the option bytes. See “Options” in the
Alignments section for a detailed description. Seven codes are possible.
Clear à Erases the contents of the error buffer. Select the CLEAR
menu item and press the MENU RIGHT key --> The content of the error buffer is
cleared.
Options à Used to set the option bits. See “Options” in the Alignments
section for a detailed description.
Tuner à Used to align the tuner. See “Tuner” in the Alignments
section for a detailed description.
White Tone à Used to align the white tone. See “White Tone” in
the Alignments section for a detailed description.
Audio à No audio alignment is necessary for this television set.
NVM Editor à Can be used to change the NVM data in the television
set.
SC NVM Editor à Can be used
to edit Scaler NVM.
ComPair à Can be used to switch on the television to In System
Programming (ISP) mode, for software uploading via ComPair.
Caution: When this mode is selected without ComPair connected,
the TV will be blocked. Remove the AC power to reset the TV.
To Navigate
In SAM, select menu items with the MENU UP/DOWN keys on the
remote control transmitter. The selected item will be highlighted. When not all
menu items fit on the screen, use the MENU UP/DOWN keys to display the next /
previous menu items.
With the MENU LEFT/RIGHT keys, it is possible to:
- Activate the selected menu item.
- Change the value of the selected menu item.
- Activate the selected sub-menu.
When you press the MENU key in while in a sub-menu, you will
return to the previous menu.
To Store SAM settings
To store the settings changed in SAM mode, leave the top
level SAM menu by using the POWER button on the remote control transmitter or
the television set.
To Exit
Switch the set to STANDBY by pressing the mains button on
the remote control transmitter or the television set.
If you turn the television set “off” by removing the mains
(i.e., unplugging the television) without using the mains button, the
television set will remain in SAM when mains is re-applied, and the error
buffer is not cleared.
