ISP Instruction
For the procedure you will require:
1. A personal
computer with web browsing capability.
2. An archive
utility that supports the ZIP-format (e.g. WinZip for Windows or Stuff It for
Mac OS).
3. Preferably empty
USB memory stick.
Note: Only FAT/DOS-formatted portable memory is supported.
Software upgrades procedure
1. Decompress the
ZIP-file and copy the file upgrade.pkgto the root directory of the USB portable
memory
2. Power off your TV
and remove all memory devices.
3. Insert the USB
portable memory that contains the software upgrade.
4. Switch on your TV
with the power switch at the right side of the TV.
5. At start-up the TV
will scan the USB portable memory until it finds the update content. The TV will
automatically go to the upgrade mode. The light will flash. After a few seconds
it will display the status of the upgrade procedure.
6. When the software
upgrade was successful, remove the USB portable memory (not supplied) and
restart your TV with the power switch
at the right side of the TV.
7. Press the MENU
button, and then press Number key 1 =>9 =>9 =>9
on the remote control to enter the factory [Service] mode, and check the
software version.
TROUBLESHOOTING
The TV does not
switch on
Disconnect the power cable from the power outlet. Wait for
one minute then reconnect it.
Check that the power cable is securely connected.
The remote
control is not working properly:
Check that the remote control batteries are correctly
inserted according to the + / - orientation.
Replace the remote control batteries if they are flat or
weak.
Clean the remote control and TV sensor lens.
The standby light
on the TV blinks red
Disconnect the power cable from the power outlet. Wait until
the TV cools down before reconnecting the power cable. If the blinking
reoccurs, contact Philips Consumer Care.
You forgot the code to unlock the TV lock feature
Enter ‘5351’.
The TV menu is in
the wrong language
Change the TV menu to your preferred language.
When turning the TV on/off/to standby, you hear a creaking
sound from the TV chassis:
No action is required. The creaking sound is normal
expansion and contraction of the TV as it cools and warms up. This does not
impact performance.
Previously
installed channels do not appear in the channel list:
Check that the correct channel list is selected.
No digital
channels were found during the installation
Check that the TV supports DVB-T or DVB-C in your country.
See the listed countries on the back of the TV.
The TV is on, but there is no picture:
Check that the antenna is properly connected to the TV.
Check that the correct device is selected as the TV source.
There is sound
but no picture:
Check that the picture settings are correctly set.
There is poor TV
reception from an antenna connection:
Check that the antenna is properly connected to the TV.
Loud speakers, unearthed audio devices, neon lights, high
buildings and other large objects can influence reception quality. If possible,
try to improve the reception quality by changing the antenna direction or
moving devices away from the TV.
If reception on only one channel is poor, fine tune this
channel.
There is poor
picture quality from connected devices:
Check that the devices are connected properly.
Check that the picture settings are correctly
set.
The TV did not
save your picture settings:
Check that the TV location is set to the home setting.This
mode offers you the flexibility to change and save settings.
The picture does
not fit the screen; it is too big or too small:
Try using a different picture format.
The picture
position is incorrect:
Picture signals from some devices may not fit the screen
correctly. Check the signal output of the device.
There is a picture but no sound from the TV:
Note: If no audio signal is detected, the TV automatically
switches the audio output off — this does not indicate malfunction.
Check that all cables are properly connected.
Check that the volume is not set to 0.
Check that the sound is not muted.
There is a
picture but the sound quality is poor:
Check that the sound settings are correctly set.
There is a
picture but sound comes from one speaker only:
Verify that sound balance is set to the centre.
HDMI connection issues
There are problems with HDMI devices:
Note that HDCP support can delay the time taken for a TV to
display content from a HDMI device.
If the TV does not recognize the HDMI device and no pictures
are displayed, try switching the source from one device to another and back
again.
If there are intermittent sound disruptions, check that
output settings from the HDMI device are correct.
If an HDMI-to-DVI adaptor or HDMI to •DVI cable is used,
check that an additional or AUDIO IN (mini-jack only).
Computer connection issues
The computer display on the TV is not stable:
Check that a supported resolution and refresh rate is
selected on the computer.
Set the TV picture format to unscaled.
