Philips SureSigns VM -Patient Monitors – Error codes – causes of errors – Solution for errors

Philips SureSigns VM - (Medical Equipment)

Error Codes
When the monitor detects an error condition (depending on the type of error) an error message appears on the screen or an error code is written to the Error Log. 

Error codes can be either:
If an error occurs during monitoring, an audible alarm also sounds. 

Press the Audio Alarm Control button to end the audible alarm.

Warning Codes
A warning code is typically an indication that an event in the monitor bears attention or intervention and appears in the monitor’s messages panel.
Warning codes can be physiological or technical alarms. 

A physiological alarm indicates that the monitor has sensed an unsafe condition such as Desat or a measurement that has exceeded the alarm settings. 

A technical alarm indicates that the monitor has sensed a malfunction in the operation of the monitor like an uncalibrated CO2 module or NBP air leak.

Service Codes
A service code is an indication that the monitor has detected an error in operation and service might be required. 

A service code error is a hexadecimal number that indicates the nature of the error.

Error codes 

257

System Error

Battery charger power failure

Replace the main PCB.
261

System Error

Battery is overcharged

Run the monitor without AC power. 

If the problem persists, replace the battery. 

If the problem persists, replace the main PCB.
264 temp value
System Error

Battery over temperature Shut down and restart the monitor. 

If the problem persists, replace the battery.

If the problem persists, replace the main PCB.
769 (1)

ECG Equip Malfunc (1) ECG hardware internal calibration – gain error
Replace the front end assembly.
769 (2)

ECG Equip Malfunc (2)

 ECG hardware internal calibration – linearity error.
Replace the front end assembly.
769 (3)

ECG Equip Malfunc (3) ECG hardware internal calibration  offset error.
Replace the front end assembly.
770

FPGA FIFO Overrun

ECG software error on main board Shutdown and restart the monitor. 

If the problem persists, replace the main PCB.
771

ECG Error.

The front end will now reset itself.
No data from ECG Replace the front end assembly.

If the problem persists, replace the main PCB.

785 (1)

IBP Equip Malfunc - Initialization Failed (1)
IBP A/D did not configure correctly during power-up
Replace the front end assembly
785 (2)

IBP Equip Malfunc - Initialization Failed (2)
IBP A/D did not configure correctly during reset
Replace the front end assembly.
786

FPGA FIFO Overrun IBP software problem Shut down and restart the monitor. 

If the problem persists, replace the main PCB. 

787

IBP Error. The front end will now reset itself.
No data from IBP Replace the front end assembly

If the problem persists, replace the main PCB.
801

FPGA FIFO Overrun Continuous temperature software problem
Shut down and restart the monitor. 

If the problem persists, replace the main PCB.
802

Temp Error. The front end will now reset itself. No data from the continuous temperature equipment.
Replace the front end assembly. 

If the problem persists, replace the main PCB.
803 (1)

Temp Equip Malfunc Continuous temperature equipment malfunction Replace the front end assembly.
817

FPGA FIFO Overrun

NBP software problem Shut down and restart the monitor. If the problem persists, replace the main PCB.
818 (2)

NBP Equip Malfunc (2)

NBP power-on self test failed because the A/D converter is inoperative, or the pressure transducer offset is too large. 

Replace the NBP assembly. If the problem persists, replace the main PCB.
818 (15)

NBP Equip Malfunc (15) NBP abnormal, unrecoverable system errors with internal firmware.
Replace the NBP assembly. 

If the problem persists, replace the main PCB.

818 (25)

NBP Equip Malfunc (25) NBP hardware has malfunctioned because of no data
Replace the NBP assembly. 

If the problem persists, replace the main PCB.
819

NBP Equip Malfunc – Not Calibrated
NBP not calibrated Shut down and restart the monitor. 

If the problem persists, recalibrate the NBP unit.
833 (1)

SpO2 Equip Malfunc (1)

SpO2 ROM checksum error Replace the SpO2 board.
833 (2)

SpO2 Equip Malfunc (2)

SpO2 RAM test error Replace the SpO2 board.
833 (4)

SpO2 Equip Malfunc (4)

SpO2 analog signal path self test failed Replace the SpO2 board.
833 (6)

SpO2 Equip Malfunc (6)

SpO2 self test timeout Reseat the SpO2 board. If the problem persists, replace the SpO2 board. 
833 (8)

SpO2 Equip Malfunc (8)

SpO2 internal DSP communication error
Replace the SpO2 board.
833 (10)

SpO2 Equip Malfunc (10)

SpO2 host communication error Replace the front end assembly

If the problem persists, replace the main PCB.
833 (20)

SpO2 Equip Malfunc (20)

SpO2 hardware defect 

Replace the SpO2 board.
833 (40)

SpO2 Equip Malfunc SpO2 non-volatile memory corrupted Replace the SpO2 board.
834

SpO2 Sensor Malfunction

Malfunction of the SpO2 sensor or sensor cable
Check the SpO2 cable. If the problem persists, replace the SpO2 board.
835

FPGA FIFO Overrun SpO2 software problem Shut down and restart the monitor. 

If the problem persists, replace the main PCB.

836

SpO2 Communication Error

Replace the SpO2 board

If the problem persists, replace the front end assembly. 

If the problem persists, replace the main PCB.

837

SpO2 Error.

The front end will now reset itself.
No SpO2 data

Replace the SpO2 board

If the problem persists, replace the front end assembly.

If the problem persists, replace the main PCB.
849

FPGA FIFO Overrun CO2 software problem Shut down and restart the monitor.

If the problem persists, replace the main PCB..
850

CO2 Error. The front end will now reset itself.
No CO2 data Replace the CO2 module. 

If the problem persists, replace the main PCB.
851 (1)

CO2 Equip Malfunc (1)

CO2 calibration error Check/re-calibrate the CO2 module. If the problem persists, replace the CO2 module.
851 (2)

CO2 Equip Malfunc (2) CO2 equipment flow malfunction Check flow in line. 

If the problem persists, replace the CO2 module.
851 (3)

CO2 Equip Malfunc (3)

CO2 occlusion in gas input line Check flow in line. If the problem persists, replace the CO2 module.
851 (16)

CO2 Equip Malfunc (16) CO2 main board error Replace the CO2 module.
851 (17)

CO2 Equip Malfunc (17)

CO2 equipment malfunction Shut down and restart the monitor. 

If the problem persists, replace the CO2 module.