Electro help: SONY KD-65AG9, KD-77AG9 Chassis GN5UR-SP-Self diagnostic, LED blinking codes and troubleshooting - Sony models KD77AG9, XBR77AG9, KJ55A9, KD55A9G OLED TVs

Sony GN5UR CHASSIS - KD-77AG9, KJ-77A9G, KD-77A9G, XBR-77AG9, XBR-55AG9, KD-55AG9, KJ-55A9G, KJ-55A9, KJ-65A9, KD-65A9, XBR-65A9G, KD-65A9G, KD-55A9G

Image retention
OLED TV’s are susceptible to image retention (burn-in) due to the characteristics of the materials used. Image retention may occur if images are displayed in the same location on the screen repeatedly or over extended periods of time. This is not a malfunction of the TV. Avoid displaying images that may cause image retention.
The following are examples of images that may cause image retention:
•Content with black bars either on the top and bottom and/or the left and right sides of the screen. (for example, Letterboxed, 4:3 screen, Standard definition)
•Static images such as photos.
•Video games that might have static content in some part of the screen.
•On-screen menus, program guides, channel logos etc.
•Static content from applications.
•On-screen tickers, such as those used for news and headlines.

To reduce the risk of image retention:
•Fill the screen by changing [Wide mode] to eliminate the black bars. Select [Wide mode] other than [Normal].
•Turn off the OSD (On Screen Display) by pressing the DISPLAY button, and turn off the menus from connected equipment.

For details, refer to the instruction manuals for the connected equipment.

•Avoid displaying static images with bright colours (including white), clocks or logos on any portion of the screen.
•Set the picture settings based on the ambient conditions. The Standard Picture is recommended for home use and when viewing content that often displays the station logos, etc.
The TV has following features to help reduce/ prevent image retention.
Press the HOME button, then select [Settings] – [Picture & Display] – [Expert panel settings] – the desired option.

Panel refresh
Panel refresh will automatically run to adjust the uniformity of the TV screen after it has been in use for long periods of time.
Panel refresh can also be performed manually and should only be used if image retention is very noticeable or you see the following message:
[Panel refresh did not finish...]

Caution:
•The Panel refresh function may affect the panel. As a reference, perform the Panel refresh only once a year, do not perform it more than once a year as it may affect the usable life of the panel.
•Panel refresh takes about one hour to complete.
•A white line may be displayed on the screen during the Panel refresh, this is not a malfunction of the TV.
•Panel refresh will only work when the room temperature is between 10 ºC and 40 ºC.

Pixel shift
Automatically moves the image on the screen to prevent image retention.

IMPORTANT REMINDER FOR OLED PANEL REPLACEMENT
When carrying out OLED panel replacement, it is mandatory of a service center to confirm and record Panel ON time & Panel Refresh times.
It is because they are indispensable information in order to clarify responsibility for image retention after panel replacement.
Other feature
The screen brightness is automatically reduced when displaying still images, clocks, bright colours or logos etc.

SELF DIAGNOSTIC FUNCTION

The units in this manual contain a self-diagnostic function. If an error occurs, the Smart Core Red LED will automatically begin to flash. The number of times the LED flashes translates to a probable source of the problem.
A definition of the Smart Core Red LED flash indicators is listed in the instruction manual for the user’s knowledge and reference.
If an error symptom cannot be reproduced, the remote commander can be used to review the failure occurrence data stored in memory to reveal past problems and how often these problems occur.

DIAGNOSTIC TEST INDICATORS
When an error occurs, the Smart Core Red LED will flash a set number of times to indicate the possible cause of the problem.
If there is more than one error, the LED will identify the first of the problem areas.
Result for all of the following diagnostic items are displayed on screen.
If the screen displays a “0”, no error has occurred.

Self Diag. Quick Reference (Not LED blinking [Record Only]))

Self Diagnosis service menu

Entry (Self Diagnosis Display)
- Go to the standby by a remote.
- Push the buttons sequentially:
<Display> <5> <Vol-> <Power>

Exit
-If you want to finish service mode app, do AC OFF/ON → Service mode app is disable perfectly
-if you want to move home menu, push <HOME>button → Service mode app do background(not disable perfectly)

Self Diagnosis Display