Applicable to:
43PUS7304-12, 43PUS7334-12,
43PUS7354-12, 43PUS7394-12, 50PUS7304-12, 50PUS7354-12, 50PUS7504-12, 50PUS8804-12,
55PUS7304-12, 55PUS7354-12, 55PUS7354-12, 55PUS7504-12, 55PUS8804-12, 70PUS7304-12,
75PUS7354-12
Chassis
TPM19.1E LA. Platform MTK5599
Always respect
voltages. While some may not be dangerous in themselves, they can cause
unexpected reactions that are best avoided. Before reaching into a powered TV
set, it is best to test the high voltage insulation. It is easy to do, and is a
good service precaution.
• Be careful
during measurements in the high voltage section.
• Never
replace modules or other components while the unit is switched “on”.
• When you
align the set, use plastic rather than metal tools. This will prevent any short
circuits and the danger of a circuit becoming unstable.
Diagonal screen size
108 cm - 43 inch, 126 cm - 50 inch, 139 cm - 55 inch, 146 cm - 58 inch, 164 cm - 65 inch, 178 cm - 70 inch, 189 cm - 75 inch
Alternative
BOM identification.
It should be
noted that on the European Service website, “Alternative BOM” is referred to as
“Design variant”.
The third
digit in the serial number (example: AG2B0335000001)
indicates the number of the alternative B.O.M (Bill Of Materials), that has
been used for producing the specific TV set. In general, it is possible that
the same TV model on the market is produced with e.g. two different types of
displays, coming from two different suppliers. This will then result in sets
which have the same CTN (Commercial Type Number; e.g. 28PW9515-1d2), but which
have a different B.O.M. number.
By looking at
the third digit of the serial number, one can identify which B.O.M. is used for
the TV set he is working with. If the third digit of the serial number contains
the number “1” (example: AG1B033500001),
then the TV set has been manufactured according to B.O.M. number 1. If the
third digit is a “2” (example: AG2B0335000001),
then the set has been produced according to B.O.M. no. 2. This is important for
ordering the correct spare parts.
For the third
digit, the numbers 1...9 and the characters A...Z can be used, so in total: 9
plus 26= 35 different B.O.M.s can be indicated by the third digit of the serial
number.
Identification:
The bottom
line of a type plate gives a 14-digit serial number. Digits 1 and 2 refer to
the production Centre (e.g. SN is Lysomice, RJ is Kobierzyce), digit 3 refers
to the B.O.M. code, digit 4 refers to the Service version change code, digits 5
and 6 refer to the production year, and digits 7 and 8 refer to production week
(in example below it is 2010 week 10 / 2010 week 17). The 6 last digits contain
the serial number.
Service
Modes.
The Service
Mode feature is split into following parts:
Service
Alignment Mode (SAM).
Factory Mode.
Customer
Service Mode (CSM) SAM and the Factory mode offer features, which can be used
by the Service engineer to repair or align a TV set. SAM and the Factory mode offer features,
which can be used by the Service engineer to repair/align a TV set. Some
features are:
Make
alignments (e.g. White Tone), reset the error buffer(SAM and Factory Mode).
Display
information (“SAM” indication in upper right corner of screen, error buffer,
software version, operating hours, options and option codes, sub menus).
The CSM is a
Service Mode that can be enabled by the consumer. The CSM displays diagnosis
information, which the customer can forward to the dealer or call Centre. In
CSM mode, “CSM”, is displayed in the top right corner of the screen. The
information provided in CSM and the purpose of CSM is to:
Increase the
home repair hit rate.
Decrease the
number of nuisance calls.
Solved
customers’ problem without home visit.
Note: For the new model range, a new remote control (RC) is used with
some renamed buttons. This has an impact on the activation of the Service
modes. For instance the old “MENU”
button is now called “HOME” (or is indicated by a “house” icon).
Service
Alignment Mode (SAM)
To modify the
NVM.
To
display/clear the error code buffer.
To perform
alignments.
Specifications.
Operation
hours counter (maximum five digits displayed).
Software
version, error codes, and option settings display.
Error buffer
clearing.
Option
settings.
Software
alignments (White Tone).
NVM Editor.
Set screen
mode to full screen (all content is visible).
How
to Activate SAM.
To activate
SAM, use one of the following methods:
Press the following key sequence on the remote control transmitter: “062596”, directly followed by the “INFO or OK” button.
Do not allow the display to time out
between entries while keying the sequence.
Or via
ComPair.
After entering
SAM, the following items are displayed, with “SAM” in the upper right corner of
the screen to indicate that the television is in Service Alignment Mode.
How
to Navigate
In the SAM
menu, select menu items with the UP or DOWN keys on the remote control
transmitter. The selected item will be indicated. When not all menu items fit
on the screen, use the UP or DOWN keys to display the next or previous menu items.
With the
“LEFT or RIGHT” keys, it is possible to:
(De)
activate the selected menu item.
(De) activate
the selected sub menu.
Change the
value of the selected menu item.
When you press
the MENU button once while in top level SAM, the set will switch to the normal
user menu (with the SAM mode still active in the background).
How
to Store SAM Settings
To store the
settings changed in SAM mode (except the RGB Align settings), leave the top
level SAM menu by using the POWER button on the remote control transmitter or
the television set. The mentioned exceptions must be stored separately via the
STORE button.
How
to Exit SAM
Use one of the
following methods:
Switch the set
to STANDBY by pressing the mains button on the remote control transmitter or
the television set.
Via a standard
RC-transmitter, key in “00” sequence.
Note: When the
TV is switched “off” by a power interrupt while in SAM, the TV will show up in
“normal operation mode” as soon as the power is supplied again. The error
buffer will not be cleared.
Remark: Under
main menu “NVM editor”, you can use the UP or DOWN keys to view and change the set
Type number, the set Production Number or the 18AC of a part.(The NVM-editor
still has the same function as before, alpha-numeric entry.)
SAM
mode overview
Factory
mode: To perform extended alignments.
Displaying and
or changing Panel ID information.
Displaying and
or changing Tuner ID information.
Error buffer
clearing.
Various
software alignment settings.
Testpattern
displaying.
Public Broadcasting Service password Reset. etc.
How
to Activate the Factory mode
To activate
the Factory mode, use the following method:
Press the
following key sequence on the remote control transmitter: from the “menu or home” press “1999”,
directly followed by the “Back or Return” button. Do not allow the display to time
out between entries while keying the sequence.
After entering
the Factory mode, we can see many items displayed, use the UP or DOWN keys to
display the next or previous menu items.
How
to Exit the Factory mode
Select
EXIT_FACTORY from the menu and press the “OK” button.
Note: When the
TV is switched “off” by a power interrupt, or normal switch to “stand-by” while
in the factory mode, the TV will show up in “normal operation mode” as soon as
the power is supplied again. The error buffer will not be cleared.
Factory
mode overview.
Customer
Service Mode (CSM).
The Customer
Service Mode shows error codes and information on the TVs operation settings.
The call Centre can instruct the customer (by telephone) to enter CSM in order
to identify the status of the set. This helps the call Centre to diagnose
problems and failures in the TV set before making a service call.
The CSM is a
read-only mode; therefore, modifications are not possible in this mode.
Specifications
Ignore
“Service unfriendly modes”.
Line number
for every line (to make CSM language independent).
Set the screen
mode to full screen (all contents on screen is visible).
After leaving
the Customer Service Mode, the original settings are restored.
Possibility to
use “CH+” or “CH-” for channel surfing, or enter the specific channel number on
the RC.
How
to Activate CSM
To activate
CSM, press the following key sequence on a standard remote control transmitter:
“123654” (do not allow the display to time out between entries while keying the
sequence). After entering the Customer Service Mode, the following items are
displayed. use the Right or Left keys to display the next or previous menu
items. Note: Activation of the CSM is
only possible if there is no (user) menu on the screen.
How
to Navigate
By means of
the “CURSOR-DOWN or UP” knob (or the scroll wheel) on the RC-transmitter, can be
navigated through the menus.
How
to Exit CSM
To exit CSM,
use one of the following methods.
Press the
MENU or HOME button on the remote control transmitter.
Press the
POWER button on the remote control transmitter.
Press the
POWER button on the television set.
CSM overview
Software
Upgrading, Error code and Panel Code
Software
Upgrading: The following update is for
.pkg file.
1. Rename the
file to “upgrade-loader.pkg”.
2. Prepare a
USB memory (File format: FLAT, Size: 1G~8G).
3. Copy the
software to USB flash disk (root directory).
4. Switch off
the TV and Insert the USB memory stick that contains the software update files
in one of the TV’s USB 2.0 port.
Note: It
contains USB3.0 port, if connect on it, the software may can’t be detected.
5. Switch on
the TV. The TV will detect the USB memory s tick automatically. Then a window
jumps out as below:
6. When the TV
software is updated, the TV will turn on again automatically. Remove your USB
flash drive.
7. We can
enter in CSM or Factory mode to check the current software version.
The following
update is for .upg file.
Ready
for Firmware Upgrade
1. Rename the
file to “autorun.upg”.
2. Prepare a
USB memory (File format: FLAT, Size: 1G~8G).
3. Copy the
software to USB flash disk (root directory).
4. Switch on
the TV and Insert the USB memory stick that contains the software update files
in one of the TV’s USB 2.0 port.
Note the
version of this Firmware before you change the software file name.
Press
[Settings], then Choose [Search for update] in the Settings menu.
2. Choose
[USB], then press OK
3. Choose
[Identify], then press OK
4. Select the
file that you downloaded and press OK
5. Identify
the software and choose [Done], then choose [Start] on following step.
6.Choose
[Upadte] press OK start the software update.
Upgrade in progress.
Check
the SW versio
1. After
burning software, TV will restart
2. Press “123654”, enter Customer Service Mode to check if the
software version is correct.
Caution:
Please make sure that software upgrade is finished before unplug the USB and AC
power.
Error
Code
Error codes
are required to indicate failures in the TV set. In principle a unique error
code is available for every:
• Activated
(SW) protection.
• Failing I2C
device.
• General I2C
error.
The last five
errors, stored in the NVM, are shown in the Service menu’s. This is called the
error buffer.
The error code
buffer contains all errors detected since the last time the buffer was erased.
The buffer is written from left to right. When an error occurs that is not yet
in the error code buffer, it is displayed at the left side and all other errors
shift one position to the right.
An error will
be added to the buffer if this error differs from any error in the buffer. The
last found error is displayed on the left.
An error with
a designated error code never leads to a deadlock situation. It must always be
diagnosable (e.g. error buffer via OSD or blinking LED).
In case a
failure identified by an error code automatically results in other error codes
(cause and effect), only the error code of the MAIN failure is displayed.
How
to Read the Error Buffer
• On screen
via the SAM or CSM (if you have a picture).
Example:
ERROR: 000
000 000 000 000: No errors detected
ERROR: 013
000 000 000 000: Error code 13 is the last and only detected error
ERROR: 034
013 000 000 000: Error code 13 was detected first and error code 34 is the last
detected (newest) error
Via the
blinking LED procedure (when you have no picture).
Error
codes overview.
In this
chassis only “layer 2” error codes are available and point to problems on the
SSB. They are triggered by LED blinking when CSM is activated. Only the
following layer 2 errors are defined:
How
to Clear the Error Buffer
The error code
buffer is cleared in the following cases:
By using the
CLEAR command in the SAM menu
By using the
CLEAR command in the Factory mode:
By using the
following key sequence on the remote control transmitter: “062599” directly followed by the OK button.
If the
contents of the error buffer have not changed for 50 hours, the error buffer
resets automatically.
Note: If you
exit SAM by disconnecting the mains from the television set, the error buffer
is not reset.
Set
Option Code
Press the
following key sequence on a standard RC transmitter: “062598”
directly followed by MENU and “xxx”,
where “xxx” is a 3 digit decimal value of the panel type: see column “Set
Option Code” in below tab. After resetting the Display Code, restart the set
immediately.
POWER
BOARD A715GA018 – For 50”, 55” 73x4, 50” 55” 7504 Series – schematic
POWER
BOARD A715GA025 – FOR 65”, 70”, 75” 73X4 and 55”, 65” 8804 series – schematic
POWER
BOAR A715GA052 – For 43”, 73x4 Series – schematic
Audio
output schematic
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