The monitor, card reader, receipt printer, function keys, and customer keypad are all behind the control panel of the ATM. These are accessed for service via the following steps.
HOW
TO ACCESS COMPONENTS BEHIND THE CONTROL PANEL
Unlock
the panel with the key. The lock is located at the top of the cabinet behind
the “ATM” sign.
Tilt
the control panel forward. This should allow full access to all components in
the upper cabinet.
HOW
TO ACCESS THE BUSINESS HOUR CABINET / LEVEL ONE VAULT (MECHANICAL LOCK)
Unlock
the lower panel with the key and pull open the lower fascia.
Rotate
the dial to the left (counterclockwise), making at least four complete
revolutions, then stop on the first combination number. (“50” is the factory
default.)
[the
factory default settings of the combination are used – as if this is a new
unit. Service technicians should otherwise ask the proprietor to open the
cabinet/ vault for service access.]
Rotate
the dial to the right (clockwise) until it cannot move. (around the 90 mark)
[The
opening mark is used to open the cabinet /vault]
For
Business Hour Cabinet:
Lift
up on the door handle and pull the door open while the latch is up.
For
Level OneVault:
Turn
the handle either up or to the right (depending on the vault) and pull open the
door.
HOW
TO ACCESS THE BUSINESS HOUR CABINET / LEVEL ONE VAULT (ELECTRONIC LOCK)
Unlock
the lower panel with the key and pull open the lower fascia.
Enter
the six digit combination. (“1, 2, 3, 4, 5,6” is the factory default.) A double
signal will announce a valid combination.
NOTE:
If an invalid combination is entered, the lock will beep three (3) times.
For
Business Hour Cabinet:
Lift
up on the door handle and pull the door open while the latch is up.
For
Level One Vault:
Turn
the handle either up or to the right (depending on the vault) and pull open the
door.
NOTE:
There is only about a four second window of time to lift the latch and open the
door after the combination is entered.
PROPER
SHUTDOWN PROCEDURES
Many service calls to the ATM require shutting down the unit for both damage prevention and safety. Triton software detects abnormal shutdowns and reports these in the journal entries along with the number of normal shutdowns.
Many service calls to the ATM require shutting down the unit for both damage prevention and safety. Triton software detects abnormal shutdowns and reports these in the journal entries along with the number of normal shutdowns.
[Abnormal
shutdowns could cause an internal file system corruption if the power switch is
turned off while the system is performing a write operation.]
Abnormal
or improper shutdowns occur when the following steps are not followed.
1. Access
the Triton Management Functions Main Menu via the login password.
2. Press 5 to select System Parameters.
2. Press 5 to select System Parameters.
3.
Press 4 to select Shut Down The Terminal
4.
Press ENTER to confirm at the prompt.
5.
When the popup message appears, press the power switch inside the cabinet to
the OFF position.
The
ATM runs on a computer with an embedded Windows CE 5.0 operating system. While
it may be necessary at times to switch off the ATM without going through the
proper procedures, it is always prudent to take the safest measures to protect
the performance of the terminal by first allowing the system to close its
processes before shutting off.
