To allow for easier navigation throughout the tips and guidelines,
the entire line of Panasonic commercial microwave ovens was divided into three
categories. Listed below are these categories and their corresponding models.
OCS => NE-8021AR, NE-8051AR, NE-1021A, NE-1051A, NE-1056A,
NE-1021T, NE-1051T, NE - 1056T, NE-1024T, NE-1054T, NE-1064T
PRO-1 => NE-1257A, NE-1258A, NE-1757A, NE-2157A, NE-1257R,
NE-1258R, NE-1757R, NE-2157R
PRO-2 => NE-1780, NE-2680, NE-1780J, NE-2680J, NE-1780R,
NE-2680R, NE-2180, NE-3280.
While troubleshooting an oven, identify the symptom as accurately
as possible and refer to the following pages for tips and guidelines. Please
note that causes and remedies were listed in logical order and probability of
occurrence.
F01 + beep
OCS
PRO-1
PRO-2
PRO-1
PRO-2
Temperature in the exhaust duct raised above 260 F due to
a) Fire in the cavity
b) Clogged air filter (not applicable to OCS models)
c) Obstruction of the exhaust duct
d) Shorted temperature sensor.
a) Fire in the cavity
b) Clogged air filter (not applicable to OCS models)
c) Obstruction of the exhaust duct
d) Shorted temperature sensor.
F03 or F04
PRO-1
PRO-2
Mismatch between the incoming line voltage and the voltage setting
of the oven.
a) Make sure the line voltage corresponds with the setting of the oven. The voltage selector is located at the back and consists of two plugs. The whiteplug sets the oven for 208 V and black plug (or white plug with a black dot) sets the oven for 230 V.
b) Make sure the line voltage is within +/- 10% tolerance. This is especially important during summer months, where line voltage has tendency to drop.
c) If both steps above check OK, the error(s) may be caused by defective controller (DPU) board.
a) Make sure the line voltage corresponds with the setting of the oven. The voltage selector is located at the back and consists of two plugs. The whiteplug sets the oven for 208 V and black plug (or white plug with a black dot) sets the oven for 230 V.
b) Make sure the line voltage is within +/- 10% tolerance. This is especially important during summer months, where line voltage has tendency to drop.
c) If both steps above check OK, the error(s) may be caused by defective controller (DPU) board.
F05
PRO-1.
Internal memory failure has occurred. Replace the
controller (DPU) board.
F09
PRO-1
Oven that was designed for 50Hz electricity is attempted
to operate in the 60Hz environment. If the model number of the oven in question
is listed above, most likely
the controller (DPU) board has failed.
the controller (DPU) board has failed.
F33 or F34
OCS
PRO-1
PRO-2
PRO-1
PRO-2
These codes may be triggered by either excessive heat within the
oven or poor grounding of either the temp sensor or the controller (DPU) board.
Check the following:
a) Clogged air filter (not applicable to OCS models)
b) Obstruction of the exhaust duct or insufficient ventilation
c) Defective thermal sensor (should read 30 – 70 Kohm in room temperature)
d) Grounding of the thermal sensor (possible oxidation)
e) Poor connection (oxidation) at CN4 connector (PRO-1 models only)
f) Poor or no ground at the controller (DPU) board – ensure that all screws securing the board are in place
g) Missing screw(s) that secure the escutcheon to the frame (OCS models only)
h) If all steps above check OK, the error(s) may be caused by defective controller (DPU) board.
a) Clogged air filter (not applicable to OCS models)
b) Obstruction of the exhaust duct or insufficient ventilation
c) Defective thermal sensor (should read 30 – 70 Kohm in room temperature)
d) Grounding of the thermal sensor (possible oxidation)
e) Poor connection (oxidation) at CN4 connector (PRO-1 models only)
f) Poor or no ground at the controller (DPU) board – ensure that all screws securing the board are in place
g) Missing screw(s) that secure the escutcheon to the frame (OCS models only)
h) If all steps above check OK, the error(s) may be caused by defective controller (DPU) board.
F44
PRO-1
PRO-2
PRO-2
This code will appear if there is malfunction of the keypad.
Check:
a) Ribbon connector of the keypad for conductive residue or oxidation
b) Perform continuity test of the keypad (use matrix shown in the service manual - DPU circuit diagram)
c) Replace the keypad, if both steps prove to be inconclusive.
a) Ribbon connector of the keypad for conductive residue or oxidation
b) Perform continuity test of the keypad (use matrix shown in the service manual - DPU circuit diagram)
c) Replace the keypad, if both steps prove to be inconclusive.
F81, F82, F83,F84
PRO-1
PRO-2
These codes indicate there is no voltage supplied to the primary winding of the high voltage transformer. The relationship between the codes and transformers is as follows:
F81 (PRO-1) – Upper transformer
F81 (NE1780J, NE1780R, NE2180) – Left transformer
F81 (NE2680J, NE2680R, NE3280) – Lower left transformer
F82 (PRO-1) – Lower transformer
F82 (NE2680J, NE2680R, NE3280) – Lower right transformer
F83 (NE2680J, NE2680R, NE3280) – Upper left transformer
F84 (NE1780J, NE1780R, NE2180) – Right transformer
F84 (NE2680J, NE2680R, NE3280) – Upper right transformer
NOTE: These codes are not caused by defective high voltage components (magnetrons, capacitor, diodes, and transformers. Replacing these components will not solve the problem.
After identifying the malfunctioning circuit, perform the troubleshooting in the following order
a) Check line fuses and replace if needed
b) Check door for proper alignment, wear and tear, and excessive movement
c) Check door hooks for wear and tear (it may affect the switching sequence)
d) Check latch switch assembly and make sure that all switches operate properly. Make sure they turn on and off when the door is open and closed. Confirm there are free of grease and debris. NOTE: Replace all switches even though only one may appear malfunctioning.
e) Troubleshoot relays (on the low voltage board)
f) Check controller (DPU) board for voltages necessary to actuate relays
g) Check controller (DPU) board for cracks, poor connections, or conductive residue on the component side. Clean, repair, or apply technical bulletin (NE1018-1757)
h) Replace low voltage board (only if confirmed defective)
i) Replace controller (DPU) board (only if confirmed defective).
PRO-2
These codes indicate there is no voltage supplied to the primary winding of the high voltage transformer. The relationship between the codes and transformers is as follows:
F81 (PRO-1) – Upper transformer
F81 (NE1780J, NE1780R, NE2180) – Left transformer
F81 (NE2680J, NE2680R, NE3280) – Lower left transformer
F82 (PRO-1) – Lower transformer
F82 (NE2680J, NE2680R, NE3280) – Lower right transformer
F83 (NE2680J, NE2680R, NE3280) – Upper left transformer
F84 (NE1780J, NE1780R, NE2180) – Right transformer
F84 (NE2680J, NE2680R, NE3280) – Upper right transformer
NOTE: These codes are not caused by defective high voltage components (magnetrons, capacitor, diodes, and transformers. Replacing these components will not solve the problem.
After identifying the malfunctioning circuit, perform the troubleshooting in the following order
a) Check line fuses and replace if needed
b) Check door for proper alignment, wear and tear, and excessive movement
c) Check door hooks for wear and tear (it may affect the switching sequence)
d) Check latch switch assembly and make sure that all switches operate properly. Make sure they turn on and off when the door is open and closed. Confirm there are free of grease and debris. NOTE: Replace all switches even though only one may appear malfunctioning.
e) Troubleshoot relays (on the low voltage board)
f) Check controller (DPU) board for voltages necessary to actuate relays
g) Check controller (DPU) board for cracks, poor connections, or conductive residue on the component side. Clean, repair, or apply technical bulletin (NE1018-1757)
h) Replace low voltage board (only if confirmed defective)
i) Replace controller (DPU) board (only if confirmed defective).
F86, F87, F88, F89
PRO-1
PRO-2
These codes indicate malfunction one of the relays (shorted contacts). The relationship between the models and relays is as follows:
F86 – RY3 (PRO-1, PRO-2)
F87 – RY4 (PRO-1)
F87 – RY5 (NE2680J, NE2680R, NE3280)
F88 – RY7 (NE2680J, NE2680R, NE3280)
F89 – RY9 (PRO-2)
a) On PRO-1apply technical bulletin (NE1018-1757) if applicable.
NOTE: Before replacing the relays, make sure that the controller (DPU) board is free of residue or conductive substances (component side). Clean if necessary.
PRO-2
These codes indicate malfunction one of the relays (shorted contacts). The relationship between the models and relays is as follows:
F86 – RY3 (PRO-1, PRO-2)
F87 – RY4 (PRO-1)
F87 – RY5 (NE2680J, NE2680R, NE3280)
F88 – RY7 (NE2680J, NE2680R, NE3280)
F89 – RY9 (PRO-2)
a) On PRO-1apply technical bulletin (NE1018-1757) if applicable.
NOTE: Before replacing the relays, make sure that the controller (DPU) board is free of residue or conductive substances (component side). Clean if necessary.
No light in the cavity, no display, when the door is open.
OCS
PRO-1
PRO-2
a) Line voltage (circuit breaker)
b) Fuses
c) Cavity thermal cut-out
d) Thermal cut-outs on all magnetrons
e) Voltages on controller (DPU) board – if missing, check the low voltage transformer.
PRO-1
PRO-2
a) Line voltage (circuit breaker)
b) Fuses
c) Cavity thermal cut-out
d) Thermal cut-outs on all magnetrons
e) Voltages on controller (DPU) board – if missing, check the low voltage transformer.
Oven will not start when the START pad is pressed (light in the
cavity and display present)
PRO-1
a) Check the “A” switch for proper operation
b) Check the upper door hook to make sure it is actuating the switch
c) Check the wiring from the “A” switch to the controller (DPU) board
d) Check for 25 volts on both contacts of the “A” switch (with the door closed)
If none of the above solves the problem – replace the controller (DPU) board.
a) Check the “A” switch for proper operation
b) Check the upper door hook to make sure it is actuating the switch
c) Check the wiring from the “A” switch to the controller (DPU) board
d) Check for 25 volts on both contacts of the “A” switch (with the door closed)
If none of the above solves the problem – replace the controller (DPU) board.
Oven will not start when MEMORY (number) pads are pressed.
PRO-1
PRO-2
Most likely, the oven’s memory (programming) has not been locked. Perform the PROGRAM LOCK procedure. Refer to programming instructions at the beginning of service manual.
PRO-2
Most likely, the oven’s memory (programming) has not been locked. Perform the PROGRAM LOCK procedure. Refer to programming instructions at the beginning of service manual.
Oven will not accept any programming instructions.
PRO-1
PRO-2
PRO-2
Most likely, the oven is in the PROGRAM LOCK mode.
Fuse opens immediately after the START pad is pressed.
PRO-1
PRO-2
Most likely, shorted high voltage capacitor is responsible for this symptom. Also check the interlock switch, high voltage diode (for shorts), protector diode (where installed), high voltage transformer (for shorts).
PRO-2
Most likely, shorted high voltage capacitor is responsible for this symptom. Also check the interlock switch, high voltage diode (for shorts), protector diode (where installed), high voltage transformer (for shorts).
Oven produces insufficient heating power.
OCS
PRO-1
PRO-2
a) Low line voltage
b) Aged magnetron (over 2,000 hours of use)
c) One of the magnetrons has open filament
d) Intermittent or oxidized magnetron connectors
e) One of the high voltage diodes open
f) One of the high voltage transformers open
g) Change in capacitance of the high voltage capacitor.
PRO-1
PRO-2
a) Low line voltage
b) Aged magnetron (over 2,000 hours of use)
c) One of the magnetrons has open filament
d) Intermittent or oxidized magnetron connectors
e) One of the high voltage diodes open
f) One of the high voltage transformers open
g) Change in capacitance of the high voltage capacitor.
Loud humming sound when oven operates.
OCS
PRO-1
PRO-2
a) Shorted high voltage diode
b) Shorted high voltage transformer.
PRO-1
PRO-2
a) Shorted high voltage diode
b) Shorted high voltage transformer.
Arcing in the cavity (visible and/or audible).
OCS
PRO-1
PRO-2
a) Burnt or carbonized food under the bottom ceramic plate or anywhere else in the cavity.
b) Any pointy or sharp metal objects or areas within the cavity.
c) Loose rivets of the antenna (OCS models only).
PRO-1
PRO-2
a) Burnt or carbonized food under the bottom ceramic plate or anywhere else in the cavity.
b) Any pointy or sharp metal objects or areas within the cavity.
c) Loose rivets of the antenna (OCS models only).
