Fault codes – details – remedies –
repair procedures - Fisher & Paykel Smartdrive washing machine
DIAGNOSTIC MODE
Turn
the power on at the power point but off at the machine. Press and hold the WASH TEMP DOWN button and then the POWER button until the machine gives 2
short beeps and lights up. Release buttons when the beeps indicate diagnostic
mode has been entered.
The SmartDrive is now in diagnostic mode. To obtain the last fault code, (Phases 1, 2 and 3 only, press the ADVANCE button once, then) press the SPIN SPEED UP button three times so that the Hold and Slow LEDs are illuminated. The eight wash progress LEDs will now show the last fault in a binary code. On LW models, there is no window for the Long Wash LED, but the LED is still visible under the panel for diagnostic purposes. The value of each LED is shown below. Add up the value of the LEDs illuminated to obtain the fault code number, then refer to the Detailed Fault Codes.
The SmartDrive is now in diagnostic mode. To obtain the last fault code, (Phases 1, 2 and 3 only, press the ADVANCE button once, then) press the SPIN SPEED UP button three times so that the Hold and Slow LEDs are illuminated. The eight wash progress LEDs will now show the last fault in a binary code. On LW models, there is no window for the Long Wash LED, but the LED is still visible under the panel for diagnostic purposes. The value of each LED is shown below. Add up the value of the LEDs illuminated to obtain the fault code number, then refer to the Detailed Fault Codes.
DIAGNOSTIC MODE
To enter the Diagnostic Mode, turn the power on at the power point and off at the console. Press and hold the LIFECYCLES button (SPECIAL button on Phase 5) and then the POWER button. The SmartDrive will give 2 short beeps and the LCD screen will go blank.
Note: Make sure that the buttons are released after the beeps, or the SmartDrive will turn itself out of the diagnostic mode.
To enter the Diagnostic Mode, turn the power on at the power point and off at the console. Press and hold the LIFECYCLES button (SPECIAL button on Phase 5) and then the POWER button. The SmartDrive will give 2 short beeps and the LCD screen will go blank.
Note: Make sure that the buttons are released after the beeps, or the SmartDrive will turn itself out of the diagnostic mode.
Data Display
To enter the DATA DISPLAY screens, push the LIFECYCLES button again (SPECIAL button on Phase 5). This will enable the out of balance switch to be tested, as well as giving access to the Detailed Fault Codes and User Warning Faults. One of three displays will appear in the screen. Use the OPTIONS up or down buttons to the bottom of the display screen to toggle between these displays (use the buttons to the right of the display on Phase 5).
To enter the DATA DISPLAY screens, push the LIFECYCLES button again (SPECIAL button on Phase 5). This will enable the out of balance switch to be tested, as well as giving access to the Detailed Fault Codes and User Warning Faults. One of three displays will appear in the screen. Use the OPTIONS up or down buttons to the bottom of the display screen to toggle between these displays (use the buttons to the right of the display on Phase 5).
The Warning Status screen
will display the last USER WARNING FAULT that occurred and will show at what
part of the cycle it occurred.
The User Warning Faults are as follows
> No Taps
> Overloaded
> Out Of Balance
> Over Suds or water still in the
SmartDrive during spin
* No Hot Water
* No Cold Water
* Agitate Overloaded
The User Warning Faults are as follows
> No Taps
> Overloaded
> Out Of Balance
> Over Suds or water still in the
SmartDrive during spin
* No Hot Water
* No Cold Water
* Agitate Overloaded
On Phase 5, the Machine
Status screen displays the thermistor temperature and the status of the
out of balance switch and the lid switch. It also displays the Size setting of the SmartDrive and the water level.
On Phase 6, the Machine Status screen displays the status of the diverter and the out of balance switch. It also displays the Size setting of the SmartDrive and the thermistor temperature.
HVDC is for on line testing in the factory.
Target temp is the temperature selected. T is the actual temp of the inlet chamber water.
The Fault Status screen will display a code for the last fault that has occurred in the SmartDrive. It will also display how many cycles ago the fault occurred and at what part of the cycle.
See Detailed Fault Codes for servicing tips. The fault code number can now be checked in the detail fault codes, to ascertain what repairs may be necessary.
On Phase 6, the Machine Status screen displays the status of the diverter and the out of balance switch. It also displays the Size setting of the SmartDrive and the thermistor temperature.
HVDC is for on line testing in the factory.
Target temp is the temperature selected. T is the actual temp of the inlet chamber water.
The Fault Status screen will display a code for the last fault that has occurred in the SmartDrive. It will also display how many cycles ago the fault occurred and at what part of the cycle.
See Detailed Fault Codes for servicing tips. The fault code number can now be checked in the detail fault codes, to ascertain what repairs may be necessary.
Wash Motor
Electronically commutated direct drive 3 Phase brushless DC Motor.
Motor Resistance:
Per Winding Phase to Phase
Phase 1 1.3 ohms @ 20oC 2.6 ohms @ 20oC
Phases 2 to 4 6.1 ohms @ 20oC 12.2 ohms @ 20oC
Phases 5 and 6 16 ohms @ 20oC 32 ohms @ 20oC
Electronically commutated direct drive 3 Phase brushless DC Motor.
Motor Resistance:
Per Winding Phase to Phase
Phase 1 1.3 ohms @ 20oC 2.6 ohms @ 20oC
Phases 2 to 4 6.1 ohms @ 20oC 12.2 ohms @ 20oC
Phases 5 and 6 16 ohms @ 20oC 32 ohms @ 20oC
Pump Motor 230V AC 50Hz
Thermal cut-out fitted
Pump motor resistance:
Compreci 26 ohms @ 20oC
Selini 33 ohms @ 20oC
Thermal cut-out fitted
Pump motor resistance:
Compreci 26 ohms @ 20oC
Selini 33 ohms @ 20oC
Water Valves
Phases 1 to 4 12 volts DC Resistance 15 ohms @ 20oC
Phases 5 and 6 24 volts DC Resistance 64 ohms @ 20oC
Operating pressures Maximum 1034 kPa (150PSI)
Minimum 20 kPa (3 PSI)
Phases 1 to 4 12 volts DC Resistance 15 ohms @ 20oC
Phases 5 and 6 24 volts DC Resistance 64 ohms @ 20oC
Operating pressures Maximum 1034 kPa (150PSI)
Minimum 20 kPa (3 PSI)
Thermistor
Phase 1 to 4 this part is not serviceable and is mounted within the Motor
Control Module.
Phases 5 and 6:
NTC-type temperature sensor Resistance 10,000 ohms @ 25oC
Resistance 12,500 ohms @ 20oC
Phase 1 to 4 this part is not serviceable and is mounted within the Motor
Control Module.
Phases 5 and 6:
NTC-type temperature sensor Resistance 10,000 ohms @ 25oC
Resistance 12,500 ohms @ 20oC
Diverter Valve
Operating Voltage 230V
Resistance Range between 0.7kΩ and 2.5kΩ, values are dependent on
ambient temperature and when it was last actuated.
Lid Lock
Resistance range 73 ohms +/- 5 ohms
Normally low voltage, potentially 230V if harness is
grounded on the cabinet.
Operating Voltage 230V
Resistance Range between 0.7kΩ and 2.5kΩ, values are dependent on
ambient temperature and when it was last actuated.
Lid Lock
Resistance range 73 ohms +/- 5 ohms
Normally low voltage, potentially 230V if harness is
grounded on the cabinet.
Phase 1 - Display Module Fault Phase 2 to
6 - Motor Control Module Fault
The Motor Control Module (Display Module for Phase 1) has encountered an error when writing to an EEPROM address.
Primary Source: Motor Control Module. (Display Module for Phase 1.)
Action: Replace Motor Control Module. (Display Module for Phase 1.)
The Motor Control Module (Display Module for Phase 1) has encountered an error when writing to an EEPROM address.
Primary Source: Motor Control Module. (Display Module for Phase 1.)
Action: Replace Motor Control Module. (Display Module for Phase 1.)
2. (00000010) Phase 1 - Display Module
Fault Phase 2 to 4 - Motor Control Module Fault
An error has been encountered when trying to read the pressure sensor.
Primary Source: Motor Control Module. (Display Module for Phase 1.)
Action: Replace Motor Control Module. (Display Module for Phase 1.)
An error has been encountered when trying to read the pressure sensor.
Primary Source: Motor Control Module. (Display Module for Phase 1.)
Action: Replace Motor Control Module. (Display Module for Phase 1.)
3. (00000011) Phase 1 to 6 - Motor
Control Module Fault
The Motor Control Module has found a memory error.
Primary Source: Motor Control Module.
Action: Replace Motor Control Module.
4. (00000100) Phase 1 - Communications Fault
The Motor Control Module has had difficulty communicating with the Display Module.
Primary Source: Motor Control Module.
Action: 1. Turn off at the wall and on again after 5 seconds and try again.
2. If still faulty, replace the Motor Control Module.
3. Replace Display Module. If the new Display Module corrects the fault, then refit the original Motor Control Module.
The Motor Control Module has found a memory error.
Primary Source: Motor Control Module.
Action: Replace Motor Control Module.
4. (00000100) Phase 1 - Communications Fault
The Motor Control Module has had difficulty communicating with the Display Module.
Primary Source: Motor Control Module.
Action: 1. Turn off at the wall and on again after 5 seconds and try again.
2. If still faulty, replace the Motor Control Module.
3. Replace Display Module. If the new Display Module corrects the fault, then refit the original Motor Control Module.
5. (00000101) Phase 1 - Communications
Fault
The Display Module has had difficulty communicating with the Motor
Control Module.
Primary Source: Display Module.
Action: Turn off at the wall and on again after 5 seconds
and try again.
1. Check connections of the 12 way harness for
bad contacts, corrosion etc.
2. Check for moisture in the console area. Dry
out if necessary.
3. If still faulty, replace the Display Module.
4. If still faulty, replace the Motor Control
Module. If the new Motor Control Module
corrects the fault, then refit the original Motor
Control Module.
6. (00000110) Phase 1 - Display Module Fault
Phase 2 to 4 - Motor Control Module
Fault
The Motor Control Module (Display Module for Phase 1) has received an incorrect signal from the pressure sensor.
Primary Source: Motor Control Module. (Display Module for Phase 1.)
Action: Replace Motor Control Module. (Display Module for Phase 1.)
7. (00000111) Phase 1 to 6 - Display Module Faults
The Display Module has found a memory fault.
Primary Source: Display Module.
Action: Replace Display Module.
The Display Module has had difficulty communicating with the Motor
Control Module.
Primary Source: Display Module.
Action: Turn off at the wall and on again after 5 seconds
and try again.
1. Check connections of the 12 way harness for
bad contacts, corrosion etc.
2. Check for moisture in the console area. Dry
out if necessary.
3. If still faulty, replace the Display Module.
4. If still faulty, replace the Motor Control
Module. If the new Motor Control Module
corrects the fault, then refit the original Motor
Control Module.
6. (00000110) Phase 1 - Display Module Fault
Phase 2 to 4 - Motor Control Module
Fault
The Motor Control Module (Display Module for Phase 1) has received an incorrect signal from the pressure sensor.
Primary Source: Motor Control Module. (Display Module for Phase 1.)
Action: Replace Motor Control Module. (Display Module for Phase 1.)
7. (00000111) Phase 1 to 6 - Display Module Faults
The Display Module has found a memory fault.
Primary Source: Display Module.
Action: Replace Display Module.
8. (00001000) Phase 1 - Display Module
Fault
The Display Module micro has not been able to start up correctly.
Primary Source: Display Module.
Action: Turn off at the wall and on again after 5 seconds and try again. If still faulty replace the Display Module.
9. (00001001) Phase 1 to 6 - Size Switch Error
The Display Module size switch setting does not match that stored in the memory.
Primary Source: Display Module Phase 1,2 & 3.
Action: If the Display Module for Phase 1, 2 or 3 has just been inserted into a console housing, then check that the two size switch plungers accurately locate onto the console housing. If this fault has appeared during normal operation of the SmartDrive, check for condensation damage, check the size switch or replace the Display Module.
Secondary Source: Motor Control Module.
Action Phase 1, 2 &3:
If the Motor Control Module has been changed from one size SmartDrive to another, then the size switch settings in the memory will have to be reset. This can be done by entering and exiting the Option Adjustment mode. Push and hold START/PAUSE then push the POWER button.
Action Phase 4 Series 8, Phase 5 Series 9 & Phase 6 Series 11:
Reselect the size of the SmartDrive by using the SIZE SETTING MODE. Push and hold the WATER TEMP UP button then press the POWER button. To select the size of the SmartDrive, push the TEMPERATURE UP button until the cold LED is on for 5kg SmartDrives, push the WATER LEVEL UP button until the low water level LED is on for the 6kg SmartDrives, push the SPIN SPEED UP button until the hold LED is on for 7kg SmartDrives.
IW SmartDrives, Phase 5 and 6:
To access Size Setting Mode, push and hold the FABRIC CARE button and then press the POWER button. Select the correct size on the display by pushing the White button next to the correct size (Phase 5) or using the ADJUST button to highlight the right size (Phase 6). Size setting is then set by pressing the POWER
button. Powering off will set the size into the memory. Check the size is set before starting a cycle.
10. (00001010) Phase 1 to 6 - Temperature Sensor (Thermistor) Error
The temperature sensor may be open circuit or the ambient temperature is below minus 10oC. This fault is only applicable in the Intuitive Washer and the GW models.
Primary Source: Thermistor.
Action: Replace Thermistor.
11. (00001011) Phase 1 to 6 - Pressure Sensor Fault
While measuring the water level, the Motor Control Module micro has detected a negative pressure. Reconnecting the pressure tube to the pressure sensor while the bowl has been partly filled with water may have caused this.
Primary Source: Pressure Tube.
Action: 1. Check bowl is fully pumped out. Remove pressure tube from pressure sensor, clear pressure tube of any water and reconnect tube.
2. If fault is still present, replace the Motor Control Module. (Display Module Phase 1.)
The Display Module micro has not been able to start up correctly.
Primary Source: Display Module.
Action: Turn off at the wall and on again after 5 seconds and try again. If still faulty replace the Display Module.
9. (00001001) Phase 1 to 6 - Size Switch Error
The Display Module size switch setting does not match that stored in the memory.
Primary Source: Display Module Phase 1,2 & 3.
Action: If the Display Module for Phase 1, 2 or 3 has just been inserted into a console housing, then check that the two size switch plungers accurately locate onto the console housing. If this fault has appeared during normal operation of the SmartDrive, check for condensation damage, check the size switch or replace the Display Module.
Secondary Source: Motor Control Module.
Action Phase 1, 2 &3:
If the Motor Control Module has been changed from one size SmartDrive to another, then the size switch settings in the memory will have to be reset. This can be done by entering and exiting the Option Adjustment mode. Push and hold START/PAUSE then push the POWER button.
Action Phase 4 Series 8, Phase 5 Series 9 & Phase 6 Series 11:
Reselect the size of the SmartDrive by using the SIZE SETTING MODE. Push and hold the WATER TEMP UP button then press the POWER button. To select the size of the SmartDrive, push the TEMPERATURE UP button until the cold LED is on for 5kg SmartDrives, push the WATER LEVEL UP button until the low water level LED is on for the 6kg SmartDrives, push the SPIN SPEED UP button until the hold LED is on for 7kg SmartDrives.
IW SmartDrives, Phase 5 and 6:
To access Size Setting Mode, push and hold the FABRIC CARE button and then press the POWER button. Select the correct size on the display by pushing the White button next to the correct size (Phase 5) or using the ADJUST button to highlight the right size (Phase 6). Size setting is then set by pressing the POWER
button. Powering off will set the size into the memory. Check the size is set before starting a cycle.
10. (00001010) Phase 1 to 6 - Temperature Sensor (Thermistor) Error
The temperature sensor may be open circuit or the ambient temperature is below minus 10oC. This fault is only applicable in the Intuitive Washer and the GW models.
Primary Source: Thermistor.
Action: Replace Thermistor.
11. (00001011) Phase 1 to 6 - Pressure Sensor Fault
While measuring the water level, the Motor Control Module micro has detected a negative pressure. Reconnecting the pressure tube to the pressure sensor while the bowl has been partly filled with water may have caused this.
Primary Source: Pressure Tube.
Action: 1. Check bowl is fully pumped out. Remove pressure tube from pressure sensor, clear pressure tube of any water and reconnect tube.
2. If fault is still present, replace the Motor Control Module. (Display Module Phase 1.)
12. (00001100) Phase 1 to 6 - Flood
Protection Error
The Motor Control Module has found the water level to be above the flood level and tried to pump the excess water out. (Under extremely high flow rate conditions the SmartDrive may overfill during the “topup” routine in agitate.) After pumping for 30 seconds, it has been unable to lower the water level below the flood level. Either the water valves have stuck on and are letting water in at a flow rate that is higher than the pump can handle, or the pump is blocked and can’t remove the excess water.
Primary Source: Water Valves.
Action: If the water valves are on continuously, check that the water valves turn off mechanically (remove power from SmartDrive).
Secondary Source: Pump system.
Action: Check pump for blockage and drain hose for correct height and kinking.
Tertiary Source: Motor Control Module. (Display Module Phase 1.)
Action: If water valves are being driven on electrically, replace Motor Control Module. (Display Module Phase 1.)
13. (00001101) Phase 1 - Pump Fault
The Display Module has detected that the pump is on when it should be off.
Primary Source: Pump.
Action: 1. The pump is fitted with a thermal cut out device. Check if this device has been activated. If it has, wait until the pump cools down before restarting. Check for any pump blockage and condition of pump before attempting to restart, i.e. pump seizure.
2. Check for open circuit pump windings. Check the resistance of the pump.
3. Check the pump harness or the connectors for an open circuit.
4. Replace the Display Module.
The Motor Control Module has found the water level to be above the flood level and tried to pump the excess water out. (Under extremely high flow rate conditions the SmartDrive may overfill during the “topup” routine in agitate.) After pumping for 30 seconds, it has been unable to lower the water level below the flood level. Either the water valves have stuck on and are letting water in at a flow rate that is higher than the pump can handle, or the pump is blocked and can’t remove the excess water.
Primary Source: Water Valves.
Action: If the water valves are on continuously, check that the water valves turn off mechanically (remove power from SmartDrive).
Secondary Source: Pump system.
Action: Check pump for blockage and drain hose for correct height and kinking.
Tertiary Source: Motor Control Module. (Display Module Phase 1.)
Action: If water valves are being driven on electrically, replace Motor Control Module. (Display Module Phase 1.)
13. (00001101) Phase 1 - Pump Fault
The Display Module has detected that the pump is on when it should be off.
Primary Source: Pump.
Action: 1. The pump is fitted with a thermal cut out device. Check if this device has been activated. If it has, wait until the pump cools down before restarting. Check for any pump blockage and condition of pump before attempting to restart, i.e. pump seizure.
2. Check for open circuit pump windings. Check the resistance of the pump.
3. Check the pump harness or the connectors for an open circuit.
4. Replace the Display Module.
14. (00001110) Phase 1 - Pump Connection
Fault
The Display Module has detected that the pump is not on when it should be.
Primary Source: Pump.
Action: 1. The pump is fitted with a thermal cut out device. Check if this device has been activated. If it has wait until the pump cools down before restarting. Check for any pump blockage and condition of pump before attempting to restart, i.e. pump seizure.
2. Check for open circuit pump windings. Check the resistance of the pump.
3. Check the pump harness or the connectors for an open circuit.
4. Replace the Display Module.
15. (00001111) Phase 1 - Display Module Fault
The Display Module has read an incorrect voltage on the pump circuit.
Primary Source: Display Module.
Action: Replace the Display Module.
Note: If SmartDrive is running at well below its rated supply voltage and the pump has operated for more than 4 seconds at the voltage, this fault will also appear.
17 – 20. (00010xxx)Phase 1 - Display / Motor Control Module Out of Sequence
22 – 23. (000101xx)Phase 1 - Display / Motor Control Module Out of Sequence
Primary Source: The Display Module and Motor Control Module are running out of sequence.
Action: Turn the SmartDrive off at the wall and then back on again in 5 seconds. Restart. If the fault persists, disable auto restart feature and retest. A new fault code will appear. Carry out actions necessary to fix this new fault.
25. (00011001) Phase 5 IW - LCD Initialisation Error
The Intuitive Display Module has detected a problem with the LCD.
The Display Module has detected that the pump is not on when it should be.
Primary Source: Pump.
Action: 1. The pump is fitted with a thermal cut out device. Check if this device has been activated. If it has wait until the pump cools down before restarting. Check for any pump blockage and condition of pump before attempting to restart, i.e. pump seizure.
2. Check for open circuit pump windings. Check the resistance of the pump.
3. Check the pump harness or the connectors for an open circuit.
4. Replace the Display Module.
15. (00001111) Phase 1 - Display Module Fault
The Display Module has read an incorrect voltage on the pump circuit.
Primary Source: Display Module.
Action: Replace the Display Module.
Note: If SmartDrive is running at well below its rated supply voltage and the pump has operated for more than 4 seconds at the voltage, this fault will also appear.
17 – 20. (00010xxx)Phase 1 - Display / Motor Control Module Out of Sequence
22 – 23. (000101xx)Phase 1 - Display / Motor Control Module Out of Sequence
Primary Source: The Display Module and Motor Control Module are running out of sequence.
Action: Turn the SmartDrive off at the wall and then back on again in 5 seconds. Restart. If the fault persists, disable auto restart feature and retest. A new fault code will appear. Carry out actions necessary to fix this new fault.
25. (00011001) Phase 5 IW - LCD Initialisation Error
The Intuitive Display Module has detected a problem with the LCD.
Liquid Crystal Display.
Primary Source: IW Display Module.
Action: Replace IW Display Module.
28 – 30. (000111xx)Phase 1 - Display / Motor Control Module Out of Sequence
Refer to fault code 17
32. (00100000) Phase 1 - Pump Circuit Error
The Display Module has detected that the pump is on when it is off.
Primary Source: Display Module.
Action: 1. Check for moisture in the console area.
2. Replace the Display Module.
33. (00100001) Phase 1 - Water Valve Fault
The Module has detected a water valve fault.
Primary Source: Water valve connection.
Action: Check that both valves are connected up properly.
Secondary Source: Water valve coil faulty.
Action: 1. Check the valve coils are not open circuit.
2. Replace Display Module if the valve coils are not faulty.
34. (00100010) Phase 1 - Brake Resistor Fault
The circuit that controls the braking of the motor is faulty.
Primary Source: Motor Control Module.
Action: Replace Motor Control Module.
Secondary Source: Display Module.
Action: Replace the Display Module. If the Display Module corrects the fault, then refit the original Motor Control Module.
Primary Source: IW Display Module.
Action: Replace IW Display Module.
28 – 30. (000111xx)Phase 1 - Display / Motor Control Module Out of Sequence
Refer to fault code 17
32. (00100000) Phase 1 - Pump Circuit Error
The Display Module has detected that the pump is on when it is off.
Primary Source: Display Module.
Action: 1. Check for moisture in the console area.
2. Replace the Display Module.
33. (00100001) Phase 1 - Water Valve Fault
The Module has detected a water valve fault.
Primary Source: Water valve connection.
Action: Check that both valves are connected up properly.
Secondary Source: Water valve coil faulty.
Action: 1. Check the valve coils are not open circuit.
2. Replace Display Module if the valve coils are not faulty.
34. (00100010) Phase 1 - Brake Resistor Fault
The circuit that controls the braking of the motor is faulty.
Primary Source: Motor Control Module.
Action: Replace Motor Control Module.
Secondary Source: Display Module.
Action: Replace the Display Module. If the Display Module corrects the fault, then refit the original Motor Control Module.
35. (00100011) Phase 1 - Motor Control
Module Reset Error
The Display Module has sent a false signal to the Motor Control Module.
Primary Source: 12 way Harness Connection.
Action: Check the 12 way harness connection between the Display Module and the Motor Control Module.
Secondary Source: Display Module.
Action: Replace the Display Module.
36. (00100100) Phase 1 to 6 - Water Leak Fault
The Motor Control Module has needed to top up the water level more than 4 times during agitate. This is excessive, as normally only one or two top ups are required to replace the air that has escaped from a full load during agitate. The most likely cause is that the SmartDrive is siphoning. The other alternative is that the SmartDrive has developed a leak.
Primary Source: Pump System.
Action: 1. Check the height of the drain hose outlet. Minimum 850mm, maximum 1200mm.
2. Check that the hose guide is fitted and check that the hose does not protrude more than 20mm beyond the guide.
Secondary Source: Mechanical.
Action: 1. Check the pressure tube connections on the outer bowl and Motor Control Module.
2. Check that the drive shaft seal and the pump housing seal have not developed a leak.
Tertiary Source: Motor Control Module. (Display Module Phase1.)
Action: Replace Motor Control Module. (Display Module Phase 1.)
The Display Module has sent a false signal to the Motor Control Module.
Primary Source: 12 way Harness Connection.
Action: Check the 12 way harness connection between the Display Module and the Motor Control Module.
Secondary Source: Display Module.
Action: Replace the Display Module.
36. (00100100) Phase 1 to 6 - Water Leak Fault
The Motor Control Module has needed to top up the water level more than 4 times during agitate. This is excessive, as normally only one or two top ups are required to replace the air that has escaped from a full load during agitate. The most likely cause is that the SmartDrive is siphoning. The other alternative is that the SmartDrive has developed a leak.
Primary Source: Pump System.
Action: 1. Check the height of the drain hose outlet. Minimum 850mm, maximum 1200mm.
2. Check that the hose guide is fitted and check that the hose does not protrude more than 20mm beyond the guide.
Secondary Source: Mechanical.
Action: 1. Check the pressure tube connections on the outer bowl and Motor Control Module.
2. Check that the drive shaft seal and the pump housing seal have not developed a leak.
Tertiary Source: Motor Control Module. (Display Module Phase1.)
Action: Replace Motor Control Module. (Display Module Phase 1.)
37. (00100101) Phase 1 to 6 - Pump
Blocked Error (No Change in the Water Level)
While draining, the water level reading from the pressure sensor has not changed for over 3 minutes. There are three likely reasons for this fault. One is that the drain hose or the pressure switch hose has been squashed or kinked and the pump out rate has been dramatically reduced. The second possibility is that the pump is partially or fully blocked. The third is that the pump is not operating due to Motor Control Module, wiring or pump failure. This fault could also appear if the SmartDrive is pumping to an unusually high head of drain hose or into an extended length of drain hose. The fourth possibility is a diverter valve fault or blockage. The water level is not altering as the diverter is stuck in the recirculation mode, giving the module the appearance the pump is not lowering the water level.
Primary Source: Pump System.
Action: 1. Check that the drain hose has not been kinked.
2. Check the length of the drain hose and try to reduce the length if excessively long. A 1 meter extension hose of the same diameter fitted to the existing drain hose is the maximum allowable length.
3. Check for open circuit windings in the pump. (Note: Pumps are fitted with a thermal cut-out that will reset on cooling.)
4. If the bowl is empty of water, remove the pump from the pump housing and check that it is not blocked. Also check the drain hose is not blocked.
5. If the bowl contains water, then service the pump from the top of the SmartDrive by removing the top deck and inner bowl. Bail out the water, remove the pump cap and hood and clear the restriction.
Secondary Source: Wiring.
Action: 1. Check the pump harness is connected correctly to the pump.
2. Check continuity of the pump harness.
While draining, the water level reading from the pressure sensor has not changed for over 3 minutes. There are three likely reasons for this fault. One is that the drain hose or the pressure switch hose has been squashed or kinked and the pump out rate has been dramatically reduced. The second possibility is that the pump is partially or fully blocked. The third is that the pump is not operating due to Motor Control Module, wiring or pump failure. This fault could also appear if the SmartDrive is pumping to an unusually high head of drain hose or into an extended length of drain hose. The fourth possibility is a diverter valve fault or blockage. The water level is not altering as the diverter is stuck in the recirculation mode, giving the module the appearance the pump is not lowering the water level.
Primary Source: Pump System.
Action: 1. Check that the drain hose has not been kinked.
2. Check the length of the drain hose and try to reduce the length if excessively long. A 1 meter extension hose of the same diameter fitted to the existing drain hose is the maximum allowable length.
3. Check for open circuit windings in the pump. (Note: Pumps are fitted with a thermal cut-out that will reset on cooling.)
4. If the bowl is empty of water, remove the pump from the pump housing and check that it is not blocked. Also check the drain hose is not blocked.
5. If the bowl contains water, then service the pump from the top of the SmartDrive by removing the top deck and inner bowl. Bail out the water, remove the pump cap and hood and clear the restriction.
Secondary Source: Wiring.
Action: 1. Check the pump harness is connected correctly to the pump.
2. Check continuity of the pump harness.
Tertiary Source: Motor Control
Module.
Action: Activate the pump by operating the SmartDrive in spin mode. Check the pump is rotating. If it is not operating, and Primary and Secondary checks have been performed, then replace the Motor Control Module.
Note: Consider fitting Pump Hood Kit (Technical Bulletin WM013). If 5kg SmartDrive, fit splash guard to pump.
Quaternary Source: Diverter Valve failure (Phase 5 and 6 Eco’s).
Action: Check the diverter valve, see fault code 51.
38. (00100110) Phase 1 to 6 - Pressure Sensor Fault
The Motor Control Module has recorded a water level of empty while it is agitating. The water level must have been greater than empty for the SmartDrive to enter the agitate mode initially. The most likely cause of this fault is that the pressure sensor hose has been severed or fallen off during agitate. Alternatively the pressure sensor may be faulty.
Primary Source: Mechanical.
Action: Check that the pressure tube is intact and has not been cut.
Secondary Source: Motor Control Module. (Display Module Phase 1.)
Action: Replace the Motor Control Module if the pressure tube shows no sign of being faulty. (Display Module Phase 1.)
39. (00100111) Phase 1 to 6 - Pressure Tube Fault
The probable cause of this fault is that the pressure tube has become blocked or kinked or has fallen off completely. Alternatively the pressure sensor may be faulty.
Primary Source: Mechanical.
Action: Check that the pressure tube is intact and not blocked with water or dirt and is not kinked.
Secondary Source: Motor Control Module. (Display Module Phase 1.)
Action: Replace the Motor Control Module. (Display Module Phase 1.)
Action: Activate the pump by operating the SmartDrive in spin mode. Check the pump is rotating. If it is not operating, and Primary and Secondary checks have been performed, then replace the Motor Control Module.
Note: Consider fitting Pump Hood Kit (Technical Bulletin WM013). If 5kg SmartDrive, fit splash guard to pump.
Quaternary Source: Diverter Valve failure (Phase 5 and 6 Eco’s).
Action: Check the diverter valve, see fault code 51.
38. (00100110) Phase 1 to 6 - Pressure Sensor Fault
The Motor Control Module has recorded a water level of empty while it is agitating. The water level must have been greater than empty for the SmartDrive to enter the agitate mode initially. The most likely cause of this fault is that the pressure sensor hose has been severed or fallen off during agitate. Alternatively the pressure sensor may be faulty.
Primary Source: Mechanical.
Action: Check that the pressure tube is intact and has not been cut.
Secondary Source: Motor Control Module. (Display Module Phase 1.)
Action: Replace the Motor Control Module if the pressure tube shows no sign of being faulty. (Display Module Phase 1.)
39. (00100111) Phase 1 to 6 - Pressure Tube Fault
The probable cause of this fault is that the pressure tube has become blocked or kinked or has fallen off completely. Alternatively the pressure sensor may be faulty.
Primary Source: Mechanical.
Action: Check that the pressure tube is intact and not blocked with water or dirt and is not kinked.
Secondary Source: Motor Control Module. (Display Module Phase 1.)
Action: Replace the Motor Control Module. (Display Module Phase 1.)
40. (00101000) Phase 1 to 6 - Bowl Dis-engage Fault
While carrying out a bowl check, the Motor Control Module has found that the bowl is not engaged even though the pressure sensor indicates that the bowl is empty. The Motor Control Module continues to check for 2 minutes, after which time it displays this fault. The first two areas to check are the clutch and the pressure tube. If these two appear correct, then the fault could be in the pressure sensor in the Motor Control Module.
Primary Source: Mechanical.
Action: 1. Check that there are no clothes or other foreign objects preventing the clutch from reengaging. Excessive suds can stop the bowl rotating.
2. If the SmartDrive is empty of water, carry out a clutch disassembly procedure and check the spline drive.
3. Next check that the pressure tube has not come off and that it is not kinked.
Secondary Source: Motor Control Module. (Display Module Phase 1.)
Action: Replace Motor Control Module. (Display Module Phase 1.)
While carrying out a bowl check, the Motor Control Module has found that the bowl is not engaged even though the pressure sensor indicates that the bowl is empty. The Motor Control Module continues to check for 2 minutes, after which time it displays this fault. The first two areas to check are the clutch and the pressure tube. If these two appear correct, then the fault could be in the pressure sensor in the Motor Control Module.
Primary Source: Mechanical.
Action: 1. Check that there are no clothes or other foreign objects preventing the clutch from reengaging. Excessive suds can stop the bowl rotating.
2. If the SmartDrive is empty of water, carry out a clutch disassembly procedure and check the spline drive.
3. Next check that the pressure tube has not come off and that it is not kinked.
Secondary Source: Motor Control Module. (Display Module Phase 1.)
Action: Replace Motor Control Module. (Display Module Phase 1.)
41. (00101001) Phase 1 to 6 - Temperature
Sensor Fault (Thermistor)
The temperature sensor is measuring temperatures above 110oC.
The fault is probably due to a short circuit in the sensor line. (Only in the Intuitive Washer and the GW Models.)
Primary Source: Thermistor (Phase 5 and 6) Motor Control Module (Phase 1 to 4).
Action: Phase 1 1. Check connections of the 12 way harness.
2. Check for moisture in the console area.
3. Replace Motor Control Module.
4. Replace Display Module. If the new display fixes the fault then refit the original Motor Control Module.
Phase 2 to 4 Change Motor Control Module.
Phase 5 and 6 1. Check the connection from the thermistor to the Motor Control Module.
2. Check the resistance of the thermistor. It should read 12.5k ohms at 20 degrees C. Replace if faulty.
3. Replace the Motor Control Module.
42. (00101010) Phase 1 - Rotor Fault
Primary Source: The Motor Control Module has had some confusing information feedback.
Action: Turn off SmartDrive at the wall and back on again after 5 seconds. Restart.
43. (00101011) Phase 1 to 6 - OOB Switch Fault
The Motor Control Module has found that the signal returning from the out of balance switch indicates that the switch is permanently on or the harness to it is disconnected.
Primary Source: Mechanical.
Action: 1. Check that the out of balance switch is free to move.
2. Check that no harnesses are blocking switch movement.
3. Check that the switch operates correctly when activated. Replace the switch if suspect.
4. If the out of balance micro switch shows signs of corrosion, replace the switch and switch harness, and fit a condensation kit to the console area if not incorporated in the top deck.
5. Check that the SmartDrive is level and also that the bias spring is in place.
Secondary Source: Wiring.
Action: Check the harness to the out of balance switch is connected correctly. The terminals should be connected to the normally closed position. If the harness terminals show signs of corrosion, then fit a new harness and switch.
The temperature sensor is measuring temperatures above 110oC.
The fault is probably due to a short circuit in the sensor line. (Only in the Intuitive Washer and the GW Models.)
Primary Source: Thermistor (Phase 5 and 6) Motor Control Module (Phase 1 to 4).
Action: Phase 1 1. Check connections of the 12 way harness.
2. Check for moisture in the console area.
3. Replace Motor Control Module.
4. Replace Display Module. If the new display fixes the fault then refit the original Motor Control Module.
Phase 2 to 4 Change Motor Control Module.
Phase 5 and 6 1. Check the connection from the thermistor to the Motor Control Module.
2. Check the resistance of the thermistor. It should read 12.5k ohms at 20 degrees C. Replace if faulty.
3. Replace the Motor Control Module.
42. (00101010) Phase 1 - Rotor Fault
Primary Source: The Motor Control Module has had some confusing information feedback.
Action: Turn off SmartDrive at the wall and back on again after 5 seconds. Restart.
43. (00101011) Phase 1 to 6 - OOB Switch Fault
The Motor Control Module has found that the signal returning from the out of balance switch indicates that the switch is permanently on or the harness to it is disconnected.
Primary Source: Mechanical.
Action: 1. Check that the out of balance switch is free to move.
2. Check that no harnesses are blocking switch movement.
3. Check that the switch operates correctly when activated. Replace the switch if suspect.
4. If the out of balance micro switch shows signs of corrosion, replace the switch and switch harness, and fit a condensation kit to the console area if not incorporated in the top deck.
5. Check that the SmartDrive is level and also that the bias spring is in place.
Secondary Source: Wiring.
Action: Check the harness to the out of balance switch is connected correctly. The terminals should be connected to the normally closed position. If the harness terminals show signs of corrosion, then fit a new harness and switch.
Tertiary Source: Motor Control
Module. (Display Module Phase 1.)
Action: Replace Motor Control Module. (Display Module Phase 1.)
Action: Replace Motor Control Module. (Display Module Phase 1.)
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