Guide+ Gold Servicing Procedures
When troubleshooting a problem where the EPG is suspected,
it’s important to realize that the problem is most likely not a “hardware”
failure but could well be a customer operational, hookup issues or possibly a
“data” download problem. For this reason, it’s very important that the service
technician confirms that the customer has called the Thomson Consumer
Electronics Customer Care call center (1-800-336-1900) and asked for assistance in resolving any hookup, operational
issues or other problems. The Guide+
Gold troubleshooting staff at the TCE customer Care call center are specifically
trained to handle problems in the area of hookup and customer operation and
also are trained in “front line” troubleshooting of the EPG system.
Factory Diagnostic
The diagnostic performs five different test on the Guide +
system. The five tests are ROM, RAM, VBI, Glink and IR tests. The ROM and RAM
tests verify the proper operation of the memory IC’s in the module. If one of
these tests fails, the module will have to be replaced. During the VBI test ,
the set must be tuned to a channel in that area that contains Guide+ data. If not tuned to a channel that contains Guide+
data, the unit will always fail the VBI test, however this does not mean that
the module is defective. The Glink test is used to test the special retail
demonstration fixture. It also will fail unless the “Glink fixture” is
connected (intended for used in retail store displays only). The IR test is for
verifying the operation of the IR Blaster. The IR Blaster is used for operation
with cable boxes and VCR’s. The IR Blaster test always fails if not plugged in.
To Enter the Factory Diagnostic Mode:
Gemstar 4 Models (Mono Sets)
Press “Menu” on remote.
Press “6” on remote. (TV Guide Plus+ Menu option)
Press “1” on remote. (Guide Plus+ Setup option)
Press “Go-Back” on remote.
Press “Info” on remote. Set begins testing procedure.
Press, “Clear to exist test
Gemstar 4 Models (Stereo Sets)
Press “Menu” on remote.
Press “7” on remote. (TV Guide Plus+ Menu option)
Press “1” on remote. (Guide Plus+ Setup option)
Press “Go-Back” on remote.
Press “Info” on remote. Set begins testing procedure.
Press, “Clear to exist test.
All Other Guide+ Models (Mono Sets)
Press “Menu” on remote.
Press “6” on remote. (TV Guide Plus+ Menu option)
Press “1” on remote. (Guide Plus+ Setup option)
Press “Go-Back” on remote.
Press “TV” on remote. Set begins testing procedure.
Press, “Clear to exist test.
All Other Guide+ Models (Stereo Sets)
Press “Menu” on remote.
Press “7” on remote. (TV Guide Plus+ Menu option)
Press “1” on remote. (Guide Plus+ Setup option)
Press “Go-Back” on remote.
Press “TV” on remote. Set begins testing procedure.
Press, “Clear to exist test.
Note: The factory
diagnostic test does not clear the channel map or program listings from the
module.
Factory Rest
The “Factory Reset” places the module back to the original
factory setting. This includes resetting or clearing any and all channel
mapping and/or program listing data. If the procedure below is performed, a
complete setup and download of both the channel map information and the program
listing data will be necessary. A full download can also be performed using the
Guide+ Factory-Loop Tape in a much shorter period of time. If the download test
tape is unavailable, performing a Reset of the system could mean an overnight
wait to determine if the problem is resolved.
To Reset the Module:
Gemstar 4 Models (Mono Sets)
Press “Menu” on remote.
Press “6” on remote. (TV Guide Plus+ Menu option)
Press “1” on remote. (Guide Plus+ Setup option)
Press “Go-Back” on remote.
Press “9” on remote.
Press “9” on remote. Instrument immediately clears settings.
Press “Clear” on remote to exit test.
Unit must be setup again and allowed to obtain a complete
download. The download test tape can be used to test the system.
Gemstar 4 Models (Stereo Sets)
Press “Menu” on remote.
Press “7” on remote. (TV Guide Plus+ Menu option)
Press “1” on remote. (Guide Plus+ Setup option)
Press “Go-Back” on remote.
Press “9” on remote.
Press “9” on remote. Instrument immediately clears settings.
Press “Clear” on remote to exit test.
Unit must be setup again and allowed to obtain a complete
download. The download test tape can be used to test the system.
All Other Guide+ Models (Mono Sets)
Press “Menu” on remote.
Press “6” on remote. (TV Guide Plus+ Menu option)
Press “1” on remote. (Guide Plus+ Setup option)
Press “Go-Back” on remote.
Press “Who” (or Input) on remote
Press “Clear” to exit test.
Unit must be setup again and allowed to obtain a complete
download. The download test tape can be used to test the system.
All Other Guide+ Models (Stereo Sets)
Press “Menu” on remote.
Press “6” on remote. (TV Guide Plus+ Menu option)
Press “1” on remote. (Guide Plus+ Setup option)
Press “Go-Back” on remote.
Press “Who” (or Input) on remote
Press “Clear” to exit test.
Unit must be set-up again and allowed to obtain a complete download. The download test tape can be
used to test the system.
