Sunday, November 18, 2012

TOSHIBA SATELLITE - U 500_PORTEGE M900D_DYNABOOK _ HDD -SSD TROUBLESHOOTING _ ERROR CODES





Message Check:

     When the computer’s HDD/SSD does not function properly, some of the following error messages may appear on the display. Start with Check 1 below and perform the other checks as instructed.


Check 1
If either of the following messages appears, go to Procedure 2.
 If the following messages do not appear, perform Check 2.

Insert system disk in drive Press any key when ready .....
OR
Non-System disk or disk error Replace and press any key.

Check 2 
Make sure the Hard Disk option is set to not used. If it is set to not used, choose another setting and restart the computer. If the problem still exists, go to Procedure 2.

Procedure 2 Partition Check

Insert the bootable USB key, restart the computer with Esc key pressing down. and choose boot from USB device. Perform the following checks:

Check 1
 Type C: and press Enter. If you cannot change to drive C, go to Check 2. If you can change to drive C, go to Check 3.

Check 2 
Type FDISK and press Enter. Choose Display Partition Information from the FDISK menu. If drive C is listed, go to Check 3.
If drive C is not listed, return to the FDISK menu and choose the option to create a DOS partition on drive C. Restart the computer from the Toshiba MS-DOS system disk. If the problem still exists, go to Procedure 3.

Check 3
If drive C is listed as active in the FDISK menu, go to Check 4. 
If drive C is not listed as active, return to the FDISK menu and choose the option to set the active partition for drive C.
Restart the computer and then go to Procedure 3.

Check 4 
Remove the USB key and restart the computer. If the problem still exists, go to Procedure 3.

Check 5 
Using the SYS command on the Toshiba MS-DOS system disk, install system files on the HDD/SSD.
If the following message appears on the display, the system files have been transferred to the HDD/SSD. Restart the computer. If the problem still exists, go to Procedure 3.

‘System transferred’

If the computer is running Windows 2000, OSR2 or higher and the hard disk has more than 512 MB capacity, the FDISK program will ask if you need support for a partition larger than 2GB. Select Y for large partition support; however, be sure to read the precaution regarding access by other operating systems.

Procedure 3 Format Check

The computer’s HDD/SSD is formatted using the low level format program and the MS-DOS FORMAT program. To format the HDD/SSD, start with Check 1 below and perform the other steps as required.

Check 1 
Format the HDD/SSD and transfer system files using FORMAT C:/S/U. If the following message appears on the display, the HDD/SSD is formatted.

‘Format complete’

If an error message appears on the display, refer to the Toshiba MS-DOS Manual for more information and perform Check 2.

Check 2 
Using the Diagnostics Disk, format the HDD/SSD with a low level format option.
 If the following message appears on the display, the HDD/SSD low level format is complete. Partition and format the HDD/SSD using the MS-DOS FORMAT command.

‘Format complete’

If you cannot format the HDD/SSD using the Tests and Diagnostic program, go to Procedure 4.

Procedure 4 Diagnostic Test Program Execution Check

The HDD/SSD test program is stored in the Diagnostics Disk. Perform all of the HDD/SSD tests in the Hard Disk Drive Test.
If an error is detected during the HDD/SSD test, an error code and status will be displayed. Replace the HDD/SSD with a new one.

                                                    ERROR CODE AND STATUS

Code
Status
N0FH01
Can't Detect HDD when Boot Up/Detect wrong model name lf HD
N0FH02
HDD Data Error
N0FH03
HDD ATA/100 check error
N0FH04
HDD Type error
N0FH05
Hmonitor test fail
N0FH06
HDD Firmware version error
N0FH07
Shipping HDD restore ERROR
N0FH08
Shipping OS has been booted
N0FH09
Shipping OS version error
N0FH0A
shipping OS boot table error
N0FH0B
HDD Heating test Fail
N0FH0C
RAID function error
N0FH0D
2nd HDD function error
N0FH0E
SSD function error

Procedure 5 Connector Check and Replacement Check.

The HDD/SSD may be disconnected, or the HDD/SSD or the main board may be damaged. Disassemble the computer following the steps described in Chapter 4, Replacement Procedures and perform the following checks:

Check 1 
Make sure the HDD is firmly connected to CON6001 on the main board. Make sure the SSD is firmly connected to CON6003 on the main board.  If any of the connections are loose, reconnect firmly and repeat Procedure 1. If there is still an error, go to Check 2. 

Check 2 
The HDD/SSD may be damaged. Replace it with a new one following the instructions in Chapter 4, Replacement Procedures. If the problem still exists, perform Check 3.

Check 3 
The Main board may be damaged. Replace it with a new one.

                                                     POWER ON/OFF ERROR CODES

Error code
Meaning
N0FT01
Cannot Boot Up
N0FT02
System Hang UP when Boot UP
N0FT03
Repeat Boot UP
N0FT04
Auto Shutdown
N0FT05
System Hang Up when Run-In Test
N0FT06
Cannot Power Off by ON/OFF Switch
N0FT07
Can't Soft Power ON and Power OFF
N0FT08
Power On Error by Battery Input only
N0FT09
Reset Key Test Error
N0FT0A
Can't auto boot up when insert Adaptor
N0FT0B
Can't boot up by fast key.
N0FT0C
Can't auto slot on boot up with Slot in ODD.
N0FT0D
Cannot Boot Up by novo key
N0FT0E
system hang on when Power Off

POWER MANAGEMENT ERROR CODES

Error code
Meaning
N0FU01
Cannot restore after Dos Suspend
N0FU02
System Hang Up after DOS Wake Up
N0FU03
Cannot Run Dos Suspend
N0FU04
Cannot restore after Windows Standby
N0FU05
System Hang Up after Windows Wake Up
N0FU06
Cannot Run Windows Standby
N0FU07
Suspend to disk failed
N0FU08
Power Management System Fail
N0FU09
MAX error fail
N0FU0A
Cannot restore after Linux Standby
N0FU0B
System Hang Up after Linux Wake Up
N0FU0C
Linux Standby function error



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