Thursday, June 06, 2013

NETFLIX SERVER ERRORS - ESN [Electronic Serial Number] VALIDATION PROBLEMS - Less Bandwidth and Less Resolution & RECTIFICATION


ESN validation
  • (Select [OTHERS] on the [Setup] menu.
  • And then Select [Netflix] on the [OTHERS] menu.
  • And then Check [Netflix ESN].)

Does it begin with
“LGE-XXXXX-” followed by “8-digit” ?
Example )
BD572 : LGE-BD572-BD592 : LGE-BD592-BD561 : LGE-BD561-HB905 : LGE-HB905-HB965 : LGE-HB965-
NO
If not, the set has a bad ESN (It should not happen) -> replace the player
YES
[Select [Streaming] on the [Home] menu.]
Is it activated successfully?
NO
This means that ESN is valid.
YES


Is Netflix server OK?
NO
If Netflix Server is dead,
activation fails even if the ESN is valid.
YES


Netflix server is OK, but fails in activation.
NO
Call Netflix Customer Support
and check that this ESN
added to the Netflix DB





LESS BANDWIDTH & RESOLUTION
The Quality indicator during movie retrieval corresponds to the following bandwidth requirements:
  • 1.0 Mbps
  • 1.5 Mbps
  • 2.6 Mbps
  • Best quality is 3.8 Mbps

Do you have adequate
broadband connection speed
NO
Recommend a minimum connection speed of 1.5Mbps.
For the best quality picture, a connection speed of 4.0Mbps is required.
YES


Do not have any other online
activity on your network
NO
Your connection may be affected by other activity on your network, such as on-line gaming, file sharing or other video streaming.
YES


Test your bandwidth
NO
You can test your bandwidth at one of these sites:
http://www.speakeasy.net/speedtest/
http://www.speedtest.net/ If you are getting less bandwidth than xpected, you should contact your ISP to troubleshoot.