Service Alignment mode: Purpose -
- To perform (software) alignments.
- To change option settings.
- To easily identify the used software version.
- To view operation hours.
- To display (or clear) the error code buffer.
How to Activate SAM
- Via a standard RC transmitter: Key in the code “062596” directly followed by the “INFO” or “OK” button.
- After activating SAM with this method a service warning will appear on the screen, continue by pressing the “OK” button on the RC.
Contents of
SAM)
Hardware
Info.
- A. SW Version. Displays the software version of the main software (example: Q555X-1.2.3.4 = AAAAB_X.Y.W.Z).
- AAAA= the chassis name.
- B= the SW branch version. This is a sequential number (this is no longer the region indication, as the software is now multi-region).
- X.Y.W.Z= the software version, where X is the main version number (different numbers are not compatible with one another) and Y.W.Z is the sub version number (a higher number is always compatible with a lower number).
- B. STBY PROC Version. Displays the software version of the stand-by processor.
- C. Production Code. Displays the production code of the TV, this is the serial number as printed on the back of the TV set. Note that if an NVM is replaced or is initialized after corruption, this production code has to be re-written to NVM. Com-Pair will foresee in a possibility to do this.
- Operation Hours. Displays the accumulated total of operation hours (not the stand-by hours). Every time the TV is switched “on/off”, 0.5 hours is added to this number.
- Errors (followed by maximum 10 errors). The most recent error is displayed at the upper left.
- Reset Error Buffer. When “cursor right” (or “OK” button) pressed here, followed by the “OK” button, the error buffer is reset.
- Alignments. This will activate the “ALIGNMENTS” sub-menu.
- Dealer Options. Extra features for the dealers.
- Options. Extra features for Service. Note that if the option code numbers are changed, these have to be confirmed with pressing the “OK” button before the options are stored, otherwise changes will be lost.
- Initialize NVM. The moment the processor recognizes a corrupted NVM, the “initialize NVM” line will be highlighted. Now, two things can be done (dependent of the service instructions at that moment):
- Save the content of the NVM via ComPair for development analysis, before initializing. This will give the Service department an extra possibility for diagnosis (e.g. when Development asks for this).
- When the NVM is corrupted, or replaced, there is a high possibility that no picture appears because the display code is not correct. So, before initializing the NVM via the SAM, a picture is necessary and therefore the correct display option has to be entered. To adapt this option, it’s advised to use ComPair or a method via a standard RC.
- Changing the display option via a standard RC: Key in the code “062598” directly followed by the “MENU” (or "HOME") button and “XXX” (where XXX is the 3 digit decimal display code as mentioned on the sticker in the set). Make sure to key in all three digits, also the leading zero’s. If the above action is successful, the front LED will go out as an indication that the RC sequence was correct. After the display option is changed in the NVM, the TV will go to the Stand-by mode. If the NVM was corrupted or empty before this action, it will be initialized first (loaded with default values). This initializing can take up to 20 seconds.
- Location of Display Option Code sticker
- Store - go right. All options and alignments are stored when pressing “cursor right” (or the “OK” button) and then the “OK”-button.
- Operation hours display. Displays the accumulated total of operation hours of the screen itself. In case of a display replacement, reset to “0” or to the consumed operation hours of the spare display.
SW Maintenance.
- SW Events. In case of specific software problems, the development department can ask for this info.
- Event 26: refers to a power dip, this is logged after the TV set reboots due to a power dip.
- Event 17: refers to the power OK status, sensed even before the 3 x retry to generate the error code.
- Development file versions. Not useful for Service purposes, this information is only used by the development department.
- Upload to USB. To upload several settings from the TV to an USB stick, which is connected to the SSB. The items are “Channel list”, “Personal settings”, “Option codes”, “Alignments”, “Identification data” (includes the set type and prod code + all 12NC like SSB, display, boards), “History list”. The “All” item supports to upload all several items at once.
- First a directory “repair\” has to be created in the root of the USB stick. To upload the settings, select each item separately, press “cursor right” (or the “OK” button), confirm with “OK” and wait until the message “Done” appears. In case the download to the USB stick was not successful, “Failure” will be displayed. In this case, check if the USB stick is connected properly and if the directory “repair” is present in the root of the USB stick. Now the settings are stored onto the USB stick and can be used to download into another TV or other SSB. Uploading is of course only possible if the software is running and preferably a picture is available. This method is created to be able to save the customer’s TV settings and to store them into another SSB.
- Download from USB. To download several settings from the USB stick to the TV, same way of working needs to be followed as described in “Upload to USB”. To make sure that the download of the channel list from USB to the TV is executed properly, it is necessary to restart the TV and tune to a valid preset if necessary. The “All” item supports to download all several items at once.
- NVM editor. For NET TV the set “type number” must be entered correctly. Also the production code (AG code) can be entered here via the RC-transmitter. Correct data can be found on the side/rear sticker.
How to Navigate
- In SAM, the menu items can be selected with the “CURSOR UP/DOWN” key on the RC-transmitter. The selected item will be highlighted. When not all menu items fit on the screen, move the “CURSOR UP/DOWN” key to display the next/previous menu items.
- With the “CURSOR LEFT/RIGHT” keys, it is possible to:
- (De) activate the selected menu item.
- (De) activate the selected sub menu.
- With the “OK” key, it is possible to activate the selected action.
Use one
of the following methods:
- Switch the TV set to STAND-BY via the RC-transmitter.
- Via a standard RC-transmitter, key in “00” sequence, or select the “BACK” key.
