Monday, April 08, 2013

TV GUIDE - AN OVERVIEW - SYSTEM INFORMATION


WINDOW DETAILS

  1. Video Window - Displays TV video while The TV Guide On Screen system is displayed.
  2. Service Bar - Provides access to the 5 main Guide Services.
  3. Current Service Label - Indented to indicate cur-rent Service displayed.
  4. Tile - Displays show title.
  5. Highlight - Indicates an active tile.
  6. INFO Box - Provides information for a highlight-ed item.
  7. INFO Button - Indicates you can cycles through the various Info Box sizes.
  8. Channel Logo - Identifies network.
  9. Record/Remind Icons - Indicates a show is set to Record or set as a Reminder.
  10. Panel Ad - Location where show- or product-spe-cific information appears (and also where Panel Menu appears).
OPERATION
TV Guide is a free service and is provided by Gemstar. TV Guide can be received OTA (Over The Air) thru an antenna. It can also be received thrugh cable service. OTA and thru the cable there must be a strong signal on the local ABC and PBS channels for TGOS to operate properly. An antenna can be purchased to retrieve signals as far as 150 miles away and some even further. This is only a good idea for customers far away from any city. The reason is if the customer receives several ABC’s and PBS broadcasts the unit will receive program data from more than one area, thus there will be a lot of incorrect program listings and errors.
If the customer has a unit with TVGOS and requires a cable box due to PPV (Pay Per View) or VOD (Video On Demand) and they desire to use TVGOS they will have to split the cable from the wall. One leg of the splitter will have to go to the cable box and the other will have to go to the TV. Auto programming or EZ Scan will have to be run to load PBS and ABC channels into the unit. Any other connection can be used from the cable box to the TV. If the TV cannot see ABC and PBS broadcasts with it’s own tuners, TVGOS will not be downloaded to the unit. The cable box, if connected via coax cable, will only allow the TV to be tuned to channel 3 or 4.
NOTE: If the unit has been setup as if it has a cable box in TV Guide, the channel map and G-Link are also setup in TV Guide. The channel map will only see channels 3 or 4 and these are the only channels the unit will tune. If the cable box is removed, setup in TV Guide will have to be reconfigured without a cable box. This will allow the unit to tune channels other than just 3 or 4. Also, the channel map in the unit will show all channels it is authorized to see.
SYSTEM INFORMATION

To access this menu from the TVGuide screen highlight SETUP at the top of the TVGOS screen press the down key once to highlight CHANGE SYSTEM  SETTINGS and press 753159852. The screen above will appear. In Box (A) you can see the original version of Gemstar software the unit had when it was built. Box (B) you can see the version the unit has been updated to. To the right of box B, this will display the version when the unit receives an update again from Gemstar. Box (C) is the coding Gemstar uses for the programming area the unit has been programmed for. Not all zip codes have the same or different cable provider and OTA (Over The Air) programming. As a result several zip codes can have the same code and programming. Box (D) tells what input the TV was programmed to look
for the TVGOS signals and that the customer set it up as cable signal as the type of signal being supplied to the TV. If the only signal supplied is OTA, this would say ANTENNA. Box (E) saying (recordable host) is letting you know the unit has the ability to record programs without the need or use of any other device. This unit has an HDD (Hard Disk Drive). If the unit was setup for a VCR to be used as the recording device then, this would display VCR. This will assist you in quickly determining if the customer has made an error in setting the unit up correctly.